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5 Steps to Building a Tool Selection Scorecard

At the SDI event I attended last week, Ken Goff gave a compelling talk on tool selection. This is not a new concept and I’m sure many readers would have used similar methodologies, nonetheless the credit for this article goes to Ken and SDI. In this article I aim to provide an overview of Ken’s logic. The goal is to build a decision matrix for tool selection that is closely aligned to your requirements.... 

Review: SDI Software Solutions Day

Image from @SDIrob I attended the SDI Software Solutions Day at the British Library last week. In a nutshell, it was vendor beauty parade for interested buyers. Six ITSM vendors presented an overview of their company to a room full of SDI members. SDI members had the opportunity to engage with the vendors directly and network with their peers. I think this is a great format. It was crystal clear that... 

Which ITSM Vendors Engage Online?

I was inspired to compile this list of ITSM Vendors in order of online influence after listening to an edition of the ITSM Weekly Podcast in which James West of ServiceDesk360 discussed his list of ‘influencers’ on PeerIndex. Of all the segments of the IT market that might benefit from social networking and enterprise collaboration – nowhere is it more relevant that ITSM. Click to View Vendors... 

Punditry and Getting Started in ITSM

I have found Twitter to be a great source of information and updates on the ITSM industry. As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight. You don’t necessarily need to join the conversation. It is quite easy to set yourself... 

itSMF – The Glue That Unites the Service Management Industry

Ben Clacy, UK CEO, itSMF As I begin my journey into the world of ITSM what better place to start than with The IT Service Management Forum (itSMF)? I recently met with Ben Clacy, CEO of itSMF UK to discuss the recent changes to ITIL and the announcement of a new professional credentialing scheme for service management professionals. ITSM Review Q. For those not familiar with itSMF –what do you do? We... 

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