News, Reviews and Resources for ITSM Professionals.

Home » Archive for October, 2011

#Back2ITSM – 4 Reasons to Get Involved

Learning from others - where have they been, what did they find? Forrester Analyst Stephen Mann is on a mission to progress the ITSM Industry by getting more industry stakeholders to share their experiences and give their peers a leg-up. I’d like to share my views on this subject for the benefit of industry practitioners who perhaps, feel a bit uneasy about contributing in this way towards an industry. Perhaps... 

ITSM Tools Census – Creating an Independent Guide to Tools

One of the primary reasons for starting The ITAM Review back in 2008 was to simply provide an unbiased list of the key players in the market. The vendor directory was one of the first pages to be published on The ITAM Review and continues to be one of the most frequently visited pages. I commonly speak to organizations about to embark on their final technology selection with tools that are inappropriate... 

Product Group Tests

Article by Topic