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Home » Archive for January, 2012

“May You Live in Interesting Times” – The Impact of Cloud Computing

Changing of the Guard Kylie Fowler is a regular columnist for The ITSM Review, see previous articles from Kylie here. It’s not often that most people get to experience a true paradigm shift, even in IT where change is endemic and part of the lifeblood of the industry. However there is no doubt that cloud computing and the commoditization of processor power and storage represent a true metamorphosis... 

Is Your Approach to ITSM Working? – An Alternative to Rip and Replace

Integration as an Alternative to Rip and Replace Ben Cody of Serena Software contributed this article.  If you would like to guest post on The ITSM Review please contact us. When I speak to organisations about their approach to IT Service Management (ITSM), there is no doubt that there is an undercurrent of dissatisfaction. From exorbitant upgrade quotes on ITSM solutions, frustration at not getting... 

Rapportive – Adding Social Context to Email

The Rapportive Panel within Gmail Strictly speaking, this technology is probably best described as ‘Social CRM’ rather than ‘ITSM’ but it’s a great example of pulling social feeds into a web service. In a nutshell – you get a social summary of the person you are emailing. The more information and context I have about my customer, user, reader, business partner – the better service... 

Event Listing: Proactive Problem Management, itSMF UK, 8th Feb, London

Chelsea Football Club What? itSMF UK Seminar – Proactive Problem Management “Problem management is often the most under used process, and is described by some as the “If we only have the time” process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest... 

2011 – The Year When Irresistible Force Met Immovable Object

Kylie Fowler is a regular columnist for The ITAM Review (see tag: Kylie Fowler). Here Kylie writes her first article for The ITSM Review. As we blithely march into the bold new world that is 2012, I’d like to take a pause to take a look back at 2011, which I would contend is one of the most momentous years in corporate computing. Why? Because 2011 was the year of an extraordinarily swift paradigm... 

I'm not saying my opinion is better than yours, but I do have a klout score over 60

Learning to play nicely This article has been contributed by Chris Dancy of ServiceNow. Introduction There are 30 million reasons to care about your Klout, but for now, don’t.  In the future (36-48 months) something like a klout score could determine your position. If your name is not on this list please connect with Martin. The names are an arbitrary list of names of people using twitter who speak... 

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