Barclay’s latest feature is the “Service Desk Inspector” whereby Barclay visits real organizations and offers his advice:
“Programmes will follow real organizations as they work with our ‘inspector’ Barclay Rae – an experienced ITSM consultant – to tackle their biggest service delivery challenges and improve overall performance.”
UK readers of a certain age might remember ‘The Troubleshooter’ or similar fly-on-the-wall documentaries digging into business issues. Barclay follows a similar theme and does a sterling job. It is great to see some real life ITSM coverage with all of the ITIL framework and IT geekery stripped away. Kudos to Mirus IT Solutions for being so candid and opening their business kimono for the entire world to see.