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The ITSM Review Supplier Directory

Building a worldwide view of ITSM technology, services and expertise We have just launched a new Supplier Directory. SUPPLIER DIRECTORY Our aim is to build the ultimate directory of worldwide business partners who provide ITSM related expertise or technology. The directory is for ANY company that offers TECHNOLOGY, SERVICES, TRAINING, CONSULTING or any other expertise to this industry. Features: EQUALITY –... 

Practitioners versus consultants: what benefits do both roles offer?

ITSM practitioners may not get to be seen as “rock-star saviors” in the same way as consultants, but may be the actual "rocks" through which change takes place Ever wondered what the difference is between being an ITSM practitioner and a consultant? Here, Tobias Nyberg shares his experiences of how being an ITSM practitioner compares with being a consultant on a day-to-day basis I call... 

ITSM and multi-sourcing – taking a joined-up approach

"Multisourcing is the disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals." ~ Wikipedia Behind the intricacies of ITIL and the various strategies that can support ITSM, the overall aim is to improve service delivery and make the whole organisation more productive. By making sure that processes... 

Top 10 Social Intranet Trends

Digital Watercooler Moments: The most popular activity inside social intranets are the activity stream, instant messaging, and comments Some interesting stats have emerged from CMS provider Bitrix who claim demand for Social Intranet is ‘exploding’ among small businesses. Their data is based on 40,000 signups of their social intranet platform and 5,000 Intranet installations ranging from 2 to 4,000+... 

Process Owner, Process Manager or Process Engineer

While they might appear much the same at first glance, these roles are actually very different Many times people who are just getting started with ITIL (or broader speaking ITSM) stumble over what the differences are between a Process Owner and Process Manager and, to a lesser extent, a Process Engineer. These are different roles, with different skill sets and expectations but there are some overlaps.... 

Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue

Axios, Biomni, Matrix42 and ServiceNow - who leads the pack in Service Catalogue? Axios, Biomni, Matrix42 and ServiceNow are confirmed participants for our upcoming ‘Service Catalogue’ review. Our assessment criteria at a glance: Service Design – the ability to create a database of service records, containing a number of business and technical attributes, processes and workflows. Service... 

Power to the People

How Social IT Rebalances the People Process Technology Equation A remarkable transformation is taking place in the world of information technology today. It reflects a new generation of knowledge workers utilizing social media to improve problem-solving, foster collaboration and spark innovation. However, despite the continued reference to the traditional triad of success encompassing people, process... 

7 golden rules for getting the most from the Service Catalogue

This article has been contributed by Yemsrach Hailemariam, ITSM Consultant at Macro 4. Implementing IT service management (ITSM) according to ITIL best practice is often seen as a large, complex undertaking which those outside of IT may sometimes struggle to see the true value of.  This can mean the IT department feels some pressure to demonstrate early evidence of practical progress to help win the... 

Product Group Tests

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