Ben first joined the non-profit organization in 2006 in a business development role and has served 3 years as Chief Executive. Ben is leaving the IT sector to lead operations at the Foundation Trust Network.
The CEO role is currently being advertised on The Guardian website which states that the new candidate must “build upon the success of the current CEO and confidently take us to the next stage of the strategic plan.”
Ben’s departure follows Chris Roberts leaving the organization as Member Engagement Manager in July.
The new CEO will certainly face some interesting challenges:
- Traditional ‘country chapter’ member organizations are still trying to find their role in the world amongst the growth of worldwide digital networks. If I want to discuss problem management, I want to discuss problem management – it doesn’t have to be limited to talking to people in my country.
- The new owner of ITIL, Axelos, has become an outright commercial operation and has stated it’s intent to be community and discussion led with the ‘Big Friendly Onion’ strategy. This seems to encroach on itSMF’s core purpose (However, whilst Axelos talk a good game we’re yet to see them execute).
“Ben had to guide itSMF through tough times. Under Ben’s guidance itSMF seems to have survived – not without casualties but survived. itSMF has grown up during Ben’s time – a lot of that the sad, end of innocence kind of growing up. In an organisation supposedly occupied with delivering service, Ben understood that it is the service that counts not the visibility or glory of the deliverers. I will miss the confidence of a steady hand on the tiller – especially when often it seems the final destination is not certain.”
The ITSM Review team wish Ben well in his new role. We look forward to giving him a good send off at conference next month (Don’t forget to check out our free conference ticket giveaway).