Episode 2 of The ITSM Review Podcast!
Hosted by Barclay Rae and Rebecca Beach.
Special Guest: Stuart Rance from Optimal Service Management
ITSM Industry News
- HDI
- ‘Hot Tables’ at SITS 29th – 30th April, London
- ITSM Social Gathering 30th April London
- Knowledge ’14 April 27 – May 1, San Franscisco
- Tools Market news including Free ServiceDesk from Manage Engine. New Release from Sysaid
- Problem Management
- “The most positive news from Axelos so far”
- Top 100 CIOs
- Introduction to Stuart Rance, life after HP
CSI
- Most problem management is CSI
- CSI – source of the biggest ROI
- Metrics for change management, Real meaningful metrics for CSI
- Stuart Rance – Balanced Scorecard Approach
- 1. What does it look like for the customer?
- 2. How well are my internal processes running?
- 3. What do the finances look like?
- 4. What am I doing to learn and improve?
- Taking Service Forward
Our next Podcast is scheduled to be recorded at SITS14.
If you have industry news to share ahead of our next podcast please give me a shout.
Thanks to our friends at ManageEngine for sponsoring this podcast.
ITAM Review and ITSM Review Feeds
Are these available as an mp3 or file based download. I enjoy listening on my commute into work but the link keeps dropping!
Hi Ian, thanks for your interest. I’ve updated the blog above to include our feeds. You should be able to sync these in your podcast player on your phone to download to listen offline. For example by using itunes or I use ‘Downcast’. Hope this helps.
Thanks Martin!