Thanks to our friends at ManageEngine for sponsoring this podcast.

Episode 4 of the ITSM Review podcast hosted by Barclay Rae.

Guests:

• Early Begley, Total Quality Manager, University of Kentucky (Earl’s posts on The ITSM Review , Earl on LinkedIn)
• Martin Thompson, ITSM Review

Agenda

• “50 Completely Unexplainable Stock Photos No One Will Ever Use”
• Axelos: Promote short sprints for Service Improvement
• Consultants register and jumping out on your own as a consultant
• Quick review of Knowledge14 (see also http://www.theitsmreview.com/2014/05/steal/ and http://www.theitsmreview.com/2014/04/knowledge14/)
• ServiceDesk Show Review 
• SDI Conference coming soon
• itSMF Australia / LeadIT –
• New Q&A forum coming soon
• Open discussion with Earl about real life Knowledge Management at University of Kentucky.
• Zendesk IPO

ITAM Review and ITSM Review Feeds

• iTunes
• Soundcloud

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