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ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

Home » Events » ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as service catalogue, SIAM, and the consumerization of IT.

In Summary

In addition, Stephen also talks about:

  • Witnessing an increased use of ITSM tools outside IT
  • The differentiators needed by vendors to disrupt the ITSM market
  • ServiceNow’s focus on the customer

Please note that owing to this interview being filmed live at the Pink Elephant event, there may be some minor volume issues and background noises throughout this video.

About ServiceNow

ServiceNow is the enterprise IT cloud company. “We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise”. Visit www.servicenow.com for for more information.

About Pink Elephant

A global company with a proud and pioneering 30 year history – the world’s #1 supplier of IT Service Management and ITIL® education, conferences and consulting.Visit www.pinkelephant.com for more information about the company, services and products. This video was filmed at the 2014 Pink Elephant Conference. The 19th Annual Pink Elephant International IT Service Management Conference and Exhibition will take place at the Bellagio Hotel in Las Vegas, February 15-18 2015. Registration is now open.




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