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Keeping Up in an On-Demand World

Fostering good relations with business counterparts is a good place to start It’s a fact that business user expectations of IT continue to grow in today’s tech-heavy consumer culture. In a world where we can get access to new capabilities and services quickly in our personal lives, it’s no wonder that business leaders are seeking the same continuous delivery of new capabilities in their work... 

Imprivata Case Study: Why Limit the Service Desk to IT?

Imprivata is a leading provider of authentication and access management solutions for the healthcare industry. Recall the last time you visited a hospital or medical center, or perhaps watched your favorite medical drama. Health care professionals working in a busy medical environment don’t have time for usernames and passwords to access electronic medical records across multiple IT systems.... 

ITSM Evolution – Practical Steps to Stay Current

Using ITSM solutions can be like rummaging through a garage full of old tools that you rarely use in order to find one or two tools that you do ITSM Evolution – Practical Steps to Stay Current is a guest post contributed by Dirk Anderson, Head of Product at RedPixie   With the growth in BYOD and the consumerisation of devices, more and more enterprises are adapting the way that they use... 

Get involved with ITIL Manifesto Google Hangouts!

Just hanging about ITIL Manifesto Update We’ve come quite a long way in a fairly short space of time. And there’s a lot more to do. We’re running two public Google Hangouts On Air in January. These hangouts will have up to ten active participants (and you can be one of the ten – see below). They’re also broadcast live via YouTube. Viewers on YouTube can ask questions via a comments feature... 

12th December is Christmas jumper day!

Friday 12th December is Save the Children’s Christmas Jumper Day. Now in it’s third year, the children’s charity has raised over £1.6M to date. It’s quite simple. Wear your christmas jumper on 12th December and donate. UK readers can TEXT WOOLLY to 70050 to donate £2 see http://jumpers.savethechildren.org.uk/ for further details. Merry Christmas from all the Enterprise Opinions... 

Review: Samanage for Outside IT 2014

Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch Vendor pitch is around speed of implementation and lack of need for technical input and ease... 

Review: Cherwell for Outside IT 2014

Cherwell Service Management This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Samanage, ServiceNow, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch Cherwell is an established vendor within the ITSM market, with a particular... 

Review: TOPdesk for Outside IT 2014

TOPdesk This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, ServiceNow To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch TOPdesk offers ‘out-of-the-box’ service management solutions, with standard configurations... 

Review: ServiceNow for Outside IT 2014 (Best in Class)

ServiceNow (Best in Class) This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch A leader in Enterprise Service Management (ESM) – ServiceNow is positively... 

Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

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