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ITSM Conferences & Events

I find attending conferences and events extremely useful. There is a wealth of experience and knowledge in the shape of industry experts, vendors and people like you and me who have already gone through those pain points we are currently dealing with. All we have to do is listen, take notes and grab handouts. Useful as conferences are I, like many of you, do not always have the ability to take a day... 

Certification Spotlight: PMP or ITIL Expert?

I’ve seen various posts and conversations over the last year or so on certification where the recurring question is posed…   PMP or ITIL Expert? Some may consider that the PMP certification is only useful for Project Managers or that the ITIL Expert certification only for ITSM professionals. This would be a limited view on the usefulness of both certifications. Either pursuit will certainly... 

Video Review: Cherwell EMEA Customer Conference 2015

Cherwell EMEA Customer Conference 2015 The ITSM Review was invited to Cherwell Software’s EMEA Region Customer Conference on February 11th 2015, in Windsor, Berkshire, UK hosting in the region of 130 customers and partners. The 2 day conference consisted of 25 educational sessions, covering ITSM & ITAM best practices from a mixture of Cherwell staff from the US and UK, industry experts and Cherwell... 

Five Ways to Power Up in Q1 (and make this year your strongest yet!)

Sid Suri, Vice President of Marketing for Atlassian’s JIRA Service Desk This article has been contributed by Sid Suri, Vice President of Marketing for Atlassian’s JIRA Service Desk   Are you ready for 2015? January is behind us—already—and everyone is still scrambling to finish any leftover projects from 2014. Additionally, businesses are knee-deep in forecasting this year’s budgets... 

Collaboration – The Unconquered Peaks

Philippa Hale of Open Limits Ltd This article has been contributed by Philippa Hale, Director and Senior Consultant at Open Limits Ltd.   Collaboration, across diverse teams and between levels of the hierarchy remain the twin, unconquered peaks for many organisations. This is also true of collaboration internally, within IT functions. Poor collaboration is often revealed to be the fatal flaw... 

Transforming User Experience Seminar – Why Attend? [Video]

Want to know more about Transforming User Experience? Barclay Rae explains why you should attend our seminar on 6th March at the BCS in London. Event Summary Who: The ITSM Review What: Transforming User Experience – Enterprise Service Management and Self Service When:  6th March 2015 Where: BCS Offices, Central London Cost: Free How: Click here to book Alternatively for more information click... 

The End (to-End) is Nigh!

The way we consider, design and operate ‘End-to-End’ IT is about to end, or at least going to go through a fundamental change. There are plenty of evidence points; Shadow IT. Analyst organisational restructures. M&A transactions. Converging technologies. Current cost of I&O. The P&L’s of many organisations. New roles emerging in the enterprise such as the CDO – Chief Data Officer…The... 

Transforming the User Experience

We often hear that we need to do more to transform the ‘experience’ of our IT Customers. Transforming what? Why do we need to do this? Well because so many IT customers and users complain about the quality and level of communications and feedback when dealing with IT departments. This can vary from simply being too slow to respond, or slow to run projects, being negative or resistant to change,... 

Product Group Tests

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