It has been heralded as the ‘most significant’ evolution in the ITIL best practice framework since the launch of AXELOS, but what is it?
The new ITIL Practitioner Qualification has been announced this week at the ITSM Leadership Congress in Singapore.
ITIL Practitioner is being developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business.
An ITIL progression curve
It will be the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
The first ITIL Practitioner exam will be available globally by the end of 2015 — it will be pitched at a suitable level for individuals working for organisations of all sizes.
“ITIL is the most widely adopted service management framework used by thousands of organizations worldwide, with over two million ITIL certifications awarded, including 300,000 in 2014,” said Peter Hepworth, CEO of AXELOS. “ITIL offers many benefits to organisations, including supporting business outcomes, managing risks in line with business needs, showing value for money and supporting continual improvement.”
Hepworth contends that AXELOS surveyed ITSM professionals from around the world last year and received significant calls for ITSM to be treated as a profession.
Having this additional, higher qualification level within the ITIL framework is an important step towards that goal thinks Hepworth.
ITIL Practitioner will focus on:
- Giving practical guidance on how individuals can leverage Continual Service Improvement (CSI), a fundamental lifecycle stage in ITIL, to maximise the benefits of its adoption and adaption
- Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day to day roles for maximum business benefits
- Making use of further evolved technological capabilities – such as automation, real-time reporting and Cloud computing – to increase the quality of service design and the efficiency of service delivery
- Leveraging other philosophies, frameworks, good practices and methodologies – including e.g. Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.
Kaimar Karu, Head of ITSM at AXELOS said “ITIL is the overarching framework that brings together all the good practice in ITSM, globally. Traditionally, ITIL has focused on the ‘what’ and the ‘why’, leaving it to the practitioners to apply the guidance in their specific organizational context and find the best ways for the ‘how’ of adopt and adapt. As good practices appear, evolve and grow, the need for more practical guidance on the ‘how’ has increased significantly.”
Karu insists that the numerous case studies demonstrating how ITIL’s guidance has helped organizations to succeed. ITIL Practitioner is being developed collaboratively with seasoned professionals worldwide to addresses new workplace challenges.
ITIL Practitioner will sit alongside the existing qualification levels of Foundation, Intermediate, Expert and Master.
Later this year,AXELOS will launch a new professional development scheme which will enable individuals to stay current in their knowledge and protect the investment they have made in adopting and adapting AXELOS Global Best Practice.
For news on ITIL Practitioner go to website: https://www.axelos.com/qualifications/itil/itil-practitioner