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Podcast Episode 11 – Structured Problem Analysis

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2808468566_dc22dede4b_zIn Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg.

Topics include:

  • Strategic activity
  • Kepner Tregoe
  • Slack time and overload
  • Bias/challenging assumptions
  • Maturity barriers
  • Playing the blame game
  • Sex, drugs and rock-n-roll

Books mentioned and further reading/information:

Image Credit

ITAM Review and ITSM Review Feeds




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