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Review: Cased Dimensions SCSM Self-Service Portal

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This independent review is part of our Self Service Market Review.

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Commercial Summary

Vendor Cased Dimensions
Product SCSM Self-Service Portal
Version reviewed 2.2
Date of version Release December 2014
Year Founded 2009
Customers 40+
Pricing Structure Number of employees in a company (priced per user).

Review

Elevator Pitch Portal and request management capability for ITSM and beyond.
 
Aimed only at Microsoft Customers with MS system center.
Industry areas MS clients wanting to build on System Centre and SD – building automation.
Unique points HTML5 compliant (BYO and varied hardware devices are supported such as Microsoft and Apple tablets)
Single Sign on (AD integration).
Chat integration.
Exchange, SharePoint, Lync and System Center integration
Target market SME to enterprise – MS clients only. 500 employees to 30,000+ employee.
Solutions/ issues solved Integrated with Asset Management. Single CMBD with auto discovery ensuring data is in one place to aid Process Efficiency.
 
Integration with MS – canned from vendor.
Product/vendor gaps Lacks a bit of user friendliness – presentation shown looks a bit complex.
 
Microsoft only solution. Microsoft vendor aligned.
Positives
  • Microsoft focus
  • Microsoft integration – eg with System Center, SharePoint, AD, Exchange & Lync
  •  Lots of pre-built processes
  • Bespoke/Consultancy approach – working closely to address customers requirements
  •  Microsoft Trusted Alliance Partner
  • High-end client solutions
Negatives
  • Microsoft FocusSmall client base (new entrant)
  • Product looks a little busy/complex
Overall view A niche offering for clients wishing to build process management and automation using the Microsoft platform.
 
Cased Dimensions has deployed Self-Service Portal to support not only IT Service Management Self-Service but also HR, Facilities Management and Finance Self-Service.
 
Vendor is also niche as a provider of solutions rather than simply software, so the solutions are high-end, bespoke and consultative rather than turnkey.

 Vendor information

download (1)Cased Dimension’s Self-Service Portal allows access to Self-Help from any hand held device – PC, Laptop, iPhone, Windows Phone, Android, MAC etc… Many other vendors lock users out due to a reliance on Silverlight, Flash or old HTML languages which do not work on Smart Phones or tablets.

Our focus is to enable a Self-Service platform similar to Amazon shopping or Internet Banking. Usability is easy for the typical employee with little or no training. We have had clients train 24,000+ plus employees with a 5 min video on “how to”.

Other Vendors deliver Portals which are typically technical / ’clicky’ and difficult for employees to use. Our portal is similar to an Amazon-Shopping Kart experience or online banking where features and usability aligns to ‘Journeys’ employees are already trained in.

Our platform supports Business IT, HR, Finance, Facility and other departmental Self-Service Portal Processes. For Managed Service providers, we support “client” specific Portals for Self-Service.

Standard Features exist including departmental home pages, help area categorization with easy to use menu’s. In addition, we also support Chat Integration, Asset Management Integration, Software Distribution, Password Rest and much more….

Cased Dimensions allows Enterprises to “GO DIGITAL” for all areas of their business in Self-Help (IT included).

For administrators, configuration is “type and save”. Our platform is a “zero code environment” from a configuration perspective. All features are configurable & updatable by administrators.

With clients ranging from 500 employees up to clients with 30,000+ employees, our platform is excellent for small and large alike.

Client references state a call logging threshold of 70%.

For further information, please visit Cased Dimensions or Contact Us.

Screenshots

 




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