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Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15

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The ITSM Review team recently attended the ITSM trade show SITS15 to collect customer reviews of ITSM tools for our new sister site: TOOLS ADVISOR.

We wanted to know how SITS15 visitors rated their ITSM tools:

  • How did they rate the tool? is it good value for money?
  • Are the support team responsive, did tool buyers receive a good level of support?
  • How satisfied were they with the product and how likely were they to recommend this product to a friend or colleague?

Thank you to everyone who attended the Tools Advisor booth and congratulations to Ben Moore, Head of Service Management at Callcredit Information Group who won the iPad mini.

Notes on Scoring

  • Below is an early preview of the results, a handful of reviews are yet to be verified or were for tools unrelated to ITSM. We collected over 100 reviews during SITS; the table below includes tool vendors who received more than one review.
  • Vendors with only one review: Blue Prism, Citrix Gotoassist, Dameware, Infra, Logmein Pro, Marval, Nagios, Netsupport, Omnitracker, OTRS, Podio, BMC Remedy on Demand, Sunrise, Topdesk. It will be great to add these vendors to the table when they have more entries.
  • Each review published below has been verified as genuine.

Full reviews (including the strengths, weaknesses and suggested improvements to each tool) will be published in full on Tools Advisor soon.

Do you agree with these scores? Why not submit your own review?

17 Tools Ranked by Customer Satisfaction

17 ITSM tools ranked by customer satisfaction

17 ITSM tools ranked by customer satisfaction

Top 5 by Customer Service

  1. Atlassian
  2. Solarwinds
  3. Landesk
  4. ManageEngine
  5. Alemba

Top 5 by Value for Money

  1. Atlassian
  2. Alemba
  3. Sysaid
  4. Microsoft
  5. ManageEngine

Top 5 by Customer Support

  1. Atlassian
  2. ManageEngine
  3. Landesk
  4. ServiceNow
  5. Alemba

Top 5 by Overall Satisfaction

  1. Atlassian
  2. Solarwinds
  3. ManageEngine
  4. ServiceNow
  5. Alemba

Top 5 by NPS Score

  1. Solarwinds
  2. Atlassian Jira
  3. ManageEngine
  4. Alemba
  5. ServiceNow

The Tools Advisor Stand at #SITS15

Do you agree with these scores? Why not submit your own review?




1 Response to " Atlassian tops table for customer satisfaction, 17 tools ranked by customers at #SITS15 "

  1. […] 6 カ月後、JIRA Service Desk は、ヨーロッパで最大の ITSM ショーで 1 位になりました。 […]

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