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Getting my geek on; the new ITIL Practitioner qualification

So here’s the thing. One of the main bugbears I have with ITIL V3 is how focused the courses are on passing exams rather than what works in real life. I was lucky enough to sit down with some of the chaps from AXELOS towers during ITSM15, COO Chris Barrett and  head of ITSM Kaimar Karu, so here’s what we know about the brand new ITIL practitioner qualification which aims to change just... 

What Top Athletes and IT Managers Have in Common

For centuries, athletes have shared one common goal: to win. No matter the sport, the best athletes face strict regimens, long hours, setbacks and victories, remaining agile through it all, in order to achieve their goals. Today’s top-performing, globally competitive and increasingly technology driven businesses are no different. Nowhere is this athletic nature more apparent than in a business’... 

Transition, collaboration & cute penguin videos – it’s the itSMF UK 2015 Conference! Part 2

Day 2 Following our coverage of Day 1 of the itSMF UK conference, we’re back as promised with Day 2! Selling Problem Management – the views of the ITSMF UK Special Interest Group Barry Corless, Global Knowledge First up on day 2 was Barry’s session on the itSMF UK Problem Management SIG whitepaper on selling Problem Management. Great to introduce the infamous @Barry_Corless66 at #itsm15... 

ITSM, SIAM & winning elephants – it's the itSMF UK 2015 Conference! Part 1

It’s London baby! The itSMF UK held their annual conference in London this week. The theme of the conference was “new problems, new solutions” and was held at a sparkly new location, the Sofitel at Heathrow. Not often you get to present in a room with chairs by Hugo Boss #IT4IT #ITSM15 track 4 Arora theatre 15:00 today pic.twitter.com/7ioJY0WAdd — Tony Price (@TonyPriceAtWork) November... 

itSMF UK Conference 2015 Preview

Roll up, roll up! It’s one of the biggest events in the UK ITSM calendar next week as it’s the annual itSMF UK conference! We are proud to be media partners so here is a preview of coming attractions!   There are 4 tracks for the conference: Track 1: Change & Collaboration Track 2: Cloud & Service Integration Track 3: People & Skills Track 4: Service Culture & Customer Experience   Introducing... 

Webinar: How IT Service Management Delivers Business Efficiency

Join our own Vawns Murphy and hear from Independent Market leaders about what businesses are adopting for IT Service Management and Business Process efficiency. On 19th November 2015, Cased Dimensions, Microsoft and Vawns Murphy from the ITSM Review will deliver a webinar to outline how large and small businesses are aligning Business Process with IT Service Management Process to enable Business... 

SIAM for beginners

Ahead of our joint workshop with the BCS on the 17th of November we speak with 2 experts to discuss all things SIAM, people & culture. Podcast Guests: Dave Kelsey, BCS  Steve Morgan, Syniad Solutions Ltd Podcast Topics: SIAM Skills Workshop What is SIAM? The interest in SIAM When is SIAM right for me? Culture change What skills do I need for SIAM? What’s available in the market? Are... 

Introducing Vawns Murphy

Vawns Murphy, ITSM Senior Analyst at The ITSM Review I am very pleased to welcome Vawns Murphy to the Enterprise Opinions team as our senior analyst for The ITSM Review. Vawns is an Irish mum of three with a broad range of ITSM qualifications and experience including: ITIL V2 Manager (red badge) ITIL V3 Expert (purple badge) SDI Managers certificate Further qualifications in COBIT, ISO 20000, PRINCE2... 

SIAM for Complete Beginners

For those of you who read this website regularly, you’ll know that we are running a joint SIAM workshop with the BCS later on this month. It’s already fully booked and we’re planning further events in 2016. Interest in SIAM has definitely taken off in the last year or so but for every enthusiast there’s also the person asking “what is SIAM and why should I find out more?” Basic Principles: Service... 

ITSM Review Confirmed as Official Media Partner for PINK16

The ITSM Review are excited to be confirmed as official media partners for PINK16 – Pink Elephant’s 20th annual international IT Service Management conference and exhibition in Las Vegas from 14th – 17th February 2016. PINK16 Now in it’s 20th year, Pink Elephant’s Annual IT Service Management Conference & Exhibition being held in Las Vegas from 14th – 17th... 

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