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Introducing Vawns Murphy

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Vawns Murphy, ITSM Senior Analyst at The ITSM Review

I am very pleased to welcome Vawns Murphy to the Enterprise Opinions team as our senior analyst for The ITSM Review.

Vawns is an Irish mum of three with a broad range of ITSM qualifications and experience including:

  • ITIL V2 Manager (red badge)
  • ITIL V3 Expert (purple badge)
  • SDI Managers certificate
  • Further qualifications in COBIT, ISO 20000, PRINCE2 and Microsoft
  • Vice Chair of the itSMF UK Transition Management Working Party & SIG (Chair 2007 – 2013)
  • Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the “How to do CCRM” book.
  • Reviewer for the Service Transition ITIL 3 2011 publication.

Vawns professional experience includes:

  • Change Specialist at Virgin Media
  • ITIL Consultant at Pink Elephant
  • Manager at Wipro
  • Problem Manager at CGI

We’re excited that Vawns has joined the team and we’re looking forward to developing the ITSM Review to it’s full potential and a valued independent industry resource.

Getting to know Vawns

  • Vawns hasn’t parallel parked since her driving test and says she has absolutely no intention of ever doing so again (Sounds like a challenge for our next team meeting!).
  • When not working Vawns is most likely to be found toddler wrangling, tidying up after said toddlers, out with friends or at the gym.
  • The first record Vawns bought was  Pulp – a different class
  • Finally, Vawns has a soft spot for Disney, vodka and anything pink!

Please join me in welcoming Vawns to the team. You can connect with Vawns on LinkedIn or Twitter.




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