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IT500 Conference: DevOps – Bring IT Out Of The Shadows

I caught up with Daniel Breston ahead of tomorrow’s IT500 conference in Edinburgh to talk about his session with Helen Beal. The session will involve Daniel and Helen working with the audience to figure out what good looks like and how to develop a culture of sharing and collaboration. Delegates will take away a chart of behaviours from zero to “let’s do this”. The session will focus on how... 

IT500 Conference: Behave Yourself, Building IT Relationships

I spoke to Simone Jo Moore and Mark Smalley ahead of their session at IT500 tomorrow.  Their workshop will focus on driving the right behaviors to ensure IT and the business work together effectively. The audience will get to participate to identify and formulate behaviours between both partners so that they can collaborate and be more productive. The session will look at: How you can change behaviour What... 

Event Listing: BCS CMSG Conference 2016

The BCS Configuration Management Special Interest Group are holding their annual conference in London on the 7th of June. The theme of the conference is transitioning the future and the event will have three streams: DevOps Change Configuration & Release Management SAM  Licensing & Strategy This is the 11th conference run by the BCS CMG. The main conference objectives are to share experiences... 

Luddytime, CreatorCon & Yoda: Knowledge 16 – Day 3

CreatorCon Keynote: Enable The Service Revolution Normally by the third day of a conference, people are wandering round looking tired, lost and a bit hungover. Not so at Knowledge 16 when we rocked up to a packed auditorium for the day 3 keynote. Anticipating Fred Luddy's keynote presentation at #know16 – @TeamUltraLtd #k16advenTUre pic.twitter.com/TApTAzXgqm — Brian Broadhurst (@brianbroadhurst)... 

Justin Timberlake, Asset Disposition & Rocking IT Security; Knowledge 16 – Day 2

Day 2 of Vegas! After an amazing breakfast (cake!) it was time for the first keynote of the day. Full Keynote this morning at #know16 pic.twitter.com/92wsVHCdAz — Jen Miller (@jenmillerboston) May 18, 2016 Drive The Service Revolution – Dan McGee, Chief Operating Officer, ServiceNow Dan opened the day in style with his take on what customers want: “what matters most to our customers?... 

Smart Watches, Kangaroos & Demand Management; Knowledge 16 – Day 1

It’s Vegas baby! Knowledge is an annual event hosted by ServiceNow to share, collaborate and promote their platform. To give you an idea of the scale of this years Knowledge16 event, it has over 11,000 people registered, 160+ sponsors & partners and there are presentations on everything from Agile to password resets. More than 11,000 attendees will “Experience the Service Revolution” this... 

Podcast: Helsinki to Las Vegas in the service revolution

I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the ten-year anniversary of the Knowledge Conference and the importance of celebrating new customers with cake! You can listen to the podcast on SoundCloud: Are you planning to go to Knowledge 16? Let us know... 

Guest Post: Practical ways to end the DevOps – IT Service Management Stand-Off

There’s some great dialog in the final standoff between Batman and the Joker in the movie The Dark Knight. It’s no-rules anarchy versus incorruptibility – “this is what happens when an unstoppable force meets an immovable object”- as the Joker maniacally puts it. In some ways it’s analogous to the friction existing between development and IT service management (ITSM) – especially how... 

Newsflash: Using the new Facebook feature – '911 bot' might just save your life

Hi, I’m Vawns Murphy and I’m addicted to social media. I’m forever checking my phone, updating both my personal and my work Twitter feed and I do the annoying mammy thing of posting endless pictures of my kids. Sometimes it’s the three of them looking angelic in their school uniforms but more often than not, it’s to apologise to everyone who lives near me and reassure them that no, the cat... 

IT500 Conference: DevOps & Agile in an ITSM World

I spoke to Claire Agutter & Dave Van Herpen last week to talk about their upcoming masterclass at the IT500 conference in June: DevOps & Agile In An ITSM World. The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways... 

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