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Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General Manager for EMEA to talk through some of the findings.     Andy’s take on SIAM: “SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access.... 

Supercharging Your Service Delivery Using SIAM

The lovely people at Cherwell invited me to join one of their webinars to talk about SIAM so here is the link to the recording! My session was all about how ITIL and SIAM can be used to take your service provision from good to “let’s rock this!” The world and its mum knows that ITIL is the globally recognised framework for ITSM best practice but in a world where outsourcing, co sourcing and multi... 
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Major Survival Incident Kit – What’s In Yours?

Thanks @TOPdesk_UK for the sparkly survival kit. Loving your work! pic.twitter.com/mevMrJMPzO — vawns (@vawns) June 21, 2016 Following a sparkly pressie from the guys at TOPdesk, we got to thinking here at Enterprise Opinions towers about what should go in our emergency kit for dealing with Major Incidents. Coffee! To be fair, my Starbucks habit is slightly worrying but staying caffeinated... 

Batman, SIAM and Mean Time Between Ass Kickings: SITS16 Recap

It’s the London Olympia baby! Last week was the 2016 Service Desk & IT Support Show or SITS for short. SITS is a annual, free event in central London dedicated to all things tech support and ITSM related. First time this decade that #SITS16 has gone ahead without a train strike or pouring rain https://t.co/bxkMaOQ1TV — Stuart Rance (@StuartRance) June 6, 2016 #ITSM #IT #ServiceDesk pro's... 

Dealing With Ransomware, Phishing Attacks & Patch Thursday – Take Part In Our Cyber Security Research

Ransomware, phishing attacks, patch Thursday, social engineering – it’s a scary out there. The ITSM Review is conducting some research on cyber security for publication. The aim of the study is to look at challenges and threats, cyber security activities in the current market and best practice. In a world dominated by technology, cyber security and resilience has never been so important. Here... 

Killer Cats, DevOps, ITSM & Star Wars – BCS CMSG 2016 Conference

It’s Covent Garden baby! The BCS Configuration Management Group held their annual conference on Tuesday. The CMSG was set up in 1995 to provide a forum for the promotion of Configuration Management as a discrete management process. The group now covers the transition areas of Change, Release and Software Asset Management, including the specialist UK SAM Networking Group. At the BCS #2016CMSG today... 

Event Listing SITS16 – The Service Desk & IT Support Show

It’s nearly time for SITS16! The Service Desk & IT Support Show is one of the biggest UK based exhibitions for IT Service Professionals, it’s also completely free to attend. The event takes place every year across two days in London. The exhibition has over 200 products and services from the leading suppliers of ITSM software, integration tools, IT training, consulting and managed services.... 

Gala Dinner 2016 – Date Announced

We are pleased to announce the date of our first Gala Dinner and ITSM Review Excellence Awards 2016 night in conjunction with The ITAM Review Excellence Awards in aid of Sebastian’s Action Trust. What: The ITSM Review Excellence Awards Where: Crowne Plaza, Reading When: 25th November 2016 The Categories ITSM Professional of the Year  [End-user ITSM professionals, Consultants, Contractors... 

Governance 101: The role of effective Service Management governance in an IT services organisation and the key features of a governance framework

Delivering consistent and quality IT services for customers is not easy – and can be even more challenging – if they are not governed effectively. For example, how can an IT organisation look to improve if it doesn’t measure the amount of service-impacting incidents properly? Take the high profile service outages of several major banks in recent years for example. Their customers were... 

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