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Data Driven Automation ITSM & Skynet; LOGICnow Global Survey Results

A sparkly new global survey from LOGICnow shows that data-driven automation is imminent among IT service providers. Introduction: LOGICnow have recently released the results of a survey into data driven automation in the ITSM community. The results overwhelmingly suggest that data driven automation is becoming an important trend in the ITSM world with over 44% of IT Service Providers & MSPs calling... 

Three Projects for Your Five-Year ITSM Plan

Building ITSM solutions today that can meet the demands of tomorrow When making plans to improve IT service management (ITSM), most IT leaders adopt one of two approaches. They either improve what they have by integrating with other IT systems, or they adopt forward-looking projects that leverage IT trends and advancements such as cloud, mobility, social media and IoT to help drive efficiencies and... 

ITSM Tools, Service Delivery & Being Awesome; EasyVista Are Leading The Way In Digitisation

I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how does that work in the real world? A real world where budgets are limited, resources are stretched... 

SIAM Group Test – The Results

This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. The starting point for SIAM is the... 

ServiceNow Forum Event Schedule

It’s ServiceNow baby! ServiceNow have announced their Now Forum event schedule for Europe and will be visiting Paris, Frankfurt, Amsterdam and London in October. Now Forums are events for ServiceNow customers and partners and are packed with content covering everything from key note speeches and real life customer case studies to thought leadership and sparkly new functionality. Booking Details... 

Guest Post: How To Staff Your Windows 10 Migration Team Properly

Guest post from Juriba: Your business has been relying on Windows 7 or Windows 8.1 for some time now, but it is becoming increasingly apparent that you will soon need to have things ready for a transition to Microsoft’s latest offering — Windows 10. With Windows 10 comes a set of changes that your IT team may not yet be entirely familiar with, such as new security configurations, how to handle... 

Coming Soon – Reporting & Analytics Group Test

Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas: Format & view options Reactive metrics Proactive metrics Integration CSI The research will highlight competitive differentiators; feature key strengths and showcase... 

Product Group Tests

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