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That's all folks!

On our five-year anniversary, we’ve taken the difficult decision to put the ITSM Review on ice whilst we focus our efforts on the continued growth and interest in our sister site, The ITAM Review. The ITSM Review has been an active community for ITSM professionals between August 2011 and August 2016. In five years we’ve observed the emergence and plateau of cloud as an ITSM delivery platform, the... 

Event Listing: IT in the Park 2016

  Event Listing: IT in the Park 2016 It’s Edinburgh baby! IT500 and Scot-Tech will be hosting Scotland’s biggest ITSM and IT Operations Management conference at Dynamic Earth in Edinburgh this October. This conference will follow previous IT500 & Scot-Tech events such as IT in the park 2015 and the IT500 Learning Conference; both of which gained great acclaim from speakers, sponsors and... 

ITSM Back To Basics – The Service Catalogue

Introduction So here’s the thing. I’ve worked in IT forever and in ITSM for over 15 years and it never fails to amaze me how many failed or unused Service Catalogues there are kicking about out in industry. As a consultant I’ve seen and heard horror stories of clients paying upwards of £60,000 for a Service Catalogue they were told would solve all their problems only to be presented... 

How to Establish an ITAM Program in Less Than 30 Days

Guest post by our friends Tom Bosch & Cathy Won at BDNA. We met Tom & Cathy at Knowledge 16 earlier this year (Vegas baby!) and got chatting about how we need to be more agile in getting both ITSM and ITAM established. Today’s IT departments are grappling with the sea change brought by cloud architectures, virtualization, mergers and acquisitions, software audits, compliance, security,... 

Data Driven Automation ITSM & Skynet; LOGICnow Global Survey Results

A sparkly new global survey from LOGICnow shows that data-driven automation is imminent among IT service providers. Introduction: LOGICnow have recently released the results of a survey into data driven automation in the ITSM community. The results overwhelmingly suggest that data driven automation is becoming an important trend in the ITSM world with over 44% of IT Service Providers & MSPs calling... 

Three Projects for Your Five-Year ITSM Plan

Building ITSM solutions today that can meet the demands of tomorrow When making plans to improve IT service management (ITSM), most IT leaders adopt one of two approaches. They either improve what they have by integrating with other IT systems, or they adopt forward-looking projects that leverage IT trends and advancements such as cloud, mobility, social media and IoT to help drive efficiencies and... 

ITSM Tools, Service Delivery & Being Awesome; EasyVista Are Leading The Way In Digitisation

I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how does that work in the real world? A real world where budgets are limited, resources are stretched... 

SIAM Group Test – The Results

This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. The starting point for SIAM is the... 

ServiceNow Forum Event Schedule

It’s ServiceNow baby! ServiceNow have announced their Now Forum event schedule for Europe and will be visiting Paris, Frankfurt, Amsterdam and London in October. Now Forums are events for ServiceNow customers and partners and are packed with content covering everything from key note speeches and real life customer case studies to thought leadership and sparkly new functionality. Booking Details... 

Guest Post: How To Staff Your Windows 10 Migration Team Properly

Guest post from Juriba: Your business has been relying on Windows 7 or Windows 8.1 for some time now, but it is becoming increasingly apparent that you will soon need to have things ready for a transition to Microsoft’s latest offering — Windows 10. With Windows 10 comes a set of changes that your IT team may not yet be entirely familiar with, such as new security configurations, how to handle... 

Product Group Tests

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