IT500 Conference: DevOps – Bring IT Out Of The Shadows

I caught up with Daniel Breston ahead of tomorrow’s IT500 conference in Edinburgh to talk about his session with Helen Beal.

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The session will involve Daniel and Helen working with the audience to figure out what good looks like and how to develop a culture of sharing and collaboration. Delegates will take away a chart of behaviours from zero to “let’s do this”. The session will focus on how to use the principles of DevOps to deliver real value to your organisation, as Daniel put it “In DevOps you know you are having a good day when you are enabling business objectives”.

You should attend this session if:

You would like to find out more about DevOps and practical tips on how to get started.

The official bit:

One of the biggest threats to organisations today in unmanaged technology. Shadow IT, technology solutions not meeting business needs, performance indicators not driving behavioural change, knowledge not being shared and automation capabilities being misapplied. What would happen if you had a way of going from idea (strategy) to realisation based on a communicative, collaborative and improving culture? This is DevOps, a mindset using technology to define “great” removing business obstacles and enabling goals on a daily basis, top down. Learn how to apply the principles of CALMS (Culture, Automation, Lean, Metrics & Sharing) to create sustainable development, delivery and improvement.

 

For more information, check out this link.

 

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IT500 Conference: Behave Yourself, Building IT Relationships

I spoke to Simone Jo Moore and Mark Smalley ahead of their session at IT500 tomorrow.  Their workshop will focus on driving the right behaviors to ensure IT and the business work together effectively. The audience will get to participate to identify and formulate behaviours between both partners so that they can collaborate and be more productive.

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The session will look at:

  • How you can change behaviour
  • What drives certain types of behaviours
  • Carrot versus stick approach
  • Deep rooted value & belief systems

You should attend this session if:

You’re interested in emotional intelligence and looking at changing mindsets to drive transformation.

The official bit:

This highly participative workshop will will improve your personal and organisational performance. We’ll explore how behavious affects results and how behaviour is determined by an iceberg of factors that include values, beliefs and emotions.We will look at the changes to be made that can improve behaviour and results.

 

For more information, check out this link.

 

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Justin Timberlake, Asset Disposition & Rocking IT Security; Knowledge 16 – Day 2

Day 2 of Vegas!

After an amazing breakfast (cake!) it was time for the first keynote of the day.

Drive The Service Revolution – Dan McGee, Chief Operating Officer, ServiceNow

Dan opened the day in style with his take on what customers want: “what matters most to our customers? Ease of use!” Dan went on to explain the challenges faced by most organisations wrangling with complexity whilst trying to deliver value.

Dan talked about how moving to a single platform makes life easier:

Dan continued by talking about how just having a single platform isn’t the answer. To be truly efficient, we need a platform that enables people to collaborate easily; giving customers a connected experience across the platform.

Dan talked about the new ServiceNow Connect model for managing inbound communications “Connect is way more than chat, people can subscribe to information so that the right information can find you”. Dan continued by explaining that the Connect experience is available on every application within the ServiceNow platform using visual task boards to promote ease of use.

Kevin Murray (Senior Director of Product Marketing at ServiceNow) and Farrell Hough (GM & VP ITSM & Product Operations at ServiceNow) joined the stage to demonstrate how easy Connect is to use, raising, assigning and escalating an Incident in mere seconds.

The next part of the session focused on the sparkly new partnership between ServiceNow and Microsoft

It’s always nice when companies play nicely with each other and this collaboration means that companies transitioning to a public cloud environment can better manage their cloud resources with a single system of record;  letting users track all their cloud resources through a self-service portal.

Dan moved the session on to talk about security. According to Dan “security is broken. It takes organisations an average of 206 days just to spot a breach”. Dan continued by running a demo of how ServiceNow can handle security showing how the connected workflow can patch a security threat in seconds going through the Incident – Emergency Change process.

Dan talked about the practical experience that went into ServiceNow’s security ethos, “the last thing you want to do at three o’clock in the morning when you’re dealing with a crisis is to pull out a long procedure, written on a pdf by a consultant” I hear you Dan, as a former Major Incident Manager for a large investment bank, I’ve been there. Dan talked about how important security was to ServiceNow sharing that third party penetration tests are carried out on every single ServiceNow release.

The Penultimate part of Dan’s session focused on customer service management. As Dan explained it, only 8% of customers think they’re experiencing good customer service. Doing nothing is not an option”. The ServiceNow customer service management technology will help customers “get off the ticket treadmill” and customers are reporting an average of 92% less time being spent on recurring Incidents. Campbell Soup and Bector Dickinson both shared their experience of how ServiceNow have helped them to be more efficient. It was then time for more product demonstrations as Deepak Bharadwaj (General Manager, HR Unit at ServiceNow) and Pat Calhoun (SVP Product at ServiceNow) joined Dan on stage to show how ServiceNow can be used to onboard a new hire just from a mobile phone app.

Dan finished on a preview of forthcoming attractions. A full benchmarking analysis tool of how ServiceNow compares against other industry players will be released in the autumn (or the fall if you’re reading this from the US) so watch this space!

The IT Asset Disposition Marketplace at eBay – Richard Donaldson, Director of Business Operations & Strategy, eBay

Richard’s session was about the Asset Management journey at eBay. Richard started by giving the audience some background on eBay. Not only is it the world’s largest online marketplace, it manages over 900 million live listings, has 83,000 physical servers and more than 433,000 network ports. That’s one complex environment.

Richard recounted how he had discovered the need for an Asset Management strategy when he realised that his organisation was paying over the odds for support costs, sometimes paying for support on assets that had already been returned.

Richard talked about the strategy used, meaning that eBay were able to move towards a leaner asset and inventory model. On talking about generating business support for Asset Management, Richard had this to say: “I’d love for Justin Timberlake to make Asset Management sexy because the cost savings are astronomical”. Us too Richard, I’m bringing Asset Management back anyone?

Richard explained about the need for business buy in and the need for service refreshes “we use Amazon, eBay and Google at home, then we head into work and it’s like going back to the stone age” Richard then shared some of the benefits realised from doing Asset Management; on retired hardware alone, his company makes over $20 million dollars a year by selling it on to be refurbished and resold after wiping the data “believe me with what we use to wipe our servers, not even a cockroach could survive”.

Richard concluded by sharing his three top tips:

  1. Asset disposition is a key pillar of lean inventory management
  2. Purchasing, management and disposal of assets is inefficient across all industries
  3. A market place for IT asset disposition can create value for all organisations

Panel Session: The Service Revolution in Risk & Compliance

Next up was an panel of experts talking all things ServiceNow risk and compliance. The panel was made up of:

  • Nathan Dupirack – Product Manager – ServiceNow
  • Carri Thompson – Director of Governance, Risk Management & Compliance – ServiceNow
  • Andrew Wheatley – Head of Internal Audit – ServiceNow
  • Tina Price – AVP IT Security & Governance – Careworks
  • John Johnson – Director of Internal Audit and SOX Compliance – Red Robin

The first topic up for discussion was how ServiceNow can support Governance Risk & Compliance or GRC.  John talked about how ServiceNow had enabled his organisation to move from spreadsheets to a single out of the box SOX solution and Tina shared how using a dedicated tool had given her organisation a more holistic view of risk enabling her department to be more streamlined and efficient.

Andrew gave the audience some background to GRC and ServiceNow explaining “our priority was to step away from the 90s technology and automate the workflow to manage risk;  our main focus is automation, self service and transparency”. Carri gave the audience an idea of the commitment ServiceNow has to GRC, ServiceNow is aligned to 15 different standards and frameworks.

The second topic of discussion was how GRC can evolve over time. Tina talked about how GRC can be applied beyond auditing to support other areas such as IT Service Continuity Management. Tina shared her top tips for GRC transformation “look for quick wins to drive adoption and evolution; it gives your stakeholders and auditors the message that compliance is important to you”. John advised delegates looking to introduce continuous monitoring to ensure that ownership is in place and that a process exists to manage exceptions.

CMDB Optimisation At Johnson & Johnson – Anders Rajka, Senior Business and Information Technology Executive at Johnson & Johnson

My afternoon was rounded off by a session on CMDB optimisation. Anders opened the session by giving the audience some background information on Johnson & Johnson. J&J are a global leader in healthcare (and baby shampoo) with 128,000 employees. The J&J CMDB has over 5 million CIs, over 4,600 service requests for CI reports and over 4,000 ServiceNow users or as Anders put it “a big company with big complexities and lots of technical debt.”

The J&J Configuration Management mission was to reduce the number of applications by 40%.  They did this by moving to a federated CMDB model in order to support IT operations, enable a move to a cloud based environment and increase transparency. This led to cost savings through removing duplicated and legacy assets as well as increased customer satisfaction.

The J&J CMDB optimisation project was implemented over 3 main releases, using Agile to keep the project on track. This included 38 user stories, 1o epics over 3 releases and 8 sprints proving that you can use Agile and Lean in a validated environment. Anders talked about the need for effective organisational Change Management to drive service transformation sharing that he used the CIO newsletter to promote the benefits of the CMDB.

The benefits of the project were impressive; a 47% reduction in CIs, 895 reduction in relationships and 1,000 end users trained. The downtime associated with product upgrades was reduced by 50%, data quality was improved and the improved service visibility lead to a reduction in Incident resolution times.

Anders concluded by sharing his three top tips:

  1. Keep your CMDB simple and federate where you can
  2. Adopt Agile and Lean for a quick return on value
  3. Enable transformation via effective organisational change

 

That’s all for now; come back soon for our recap of Day 3!

 

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Smart Watches, Kangaroos & Demand Management; Knowledge 16 – Day 1

It’s Vegas baby! Knowledge is an annual event hosted by ServiceNow to share, collaborate and promote their platform. To give you an idea of the scale of this years Knowledge16 event, it has over 11,000 people registered, 160+ sponsors & partners and there are presentations on everything from Agile to password resets.

This year’s event celebrates 10 years of Knowledge so here’s our recap of Day 1.

Opening Keynote: Frank Slootman, CEO ServiceNow

To say the auditorium was packed /out in anticipation of Frank’s opening keynote is a bit of an under statement:

Frank opened with this thought: “Speed is not an issue until someone comes along who is faster than you. Software enables speed and helps you get where you need to be”.

The next part of the keynote focused on ServiceNow as an enabler. Frank shared the stage with representatives from KPMG, Fiser and AGFA Healthcare who shared real life experiences of how ServiceNow helps them to drive their organisations. Frank talked about how the world of ITSM is constantly evolving and talked about how important SIAM and the Internet of Things were in terms of advancement and improvement.

The final part of the session was on innovation. As Frank put it; “our ultimate ambition is to change how people work” and offered up these three things to help organisations make that transformation:

  1. Subscribe & notify; reversing the flow of data so that people can be more purposeful.
  2. Connect & collaborate; applying context so the right people can collaborate in the right way with the right event.
  3. Predict; removing the temporal problem so that organisations can move to real time, using predictive analytics to prevent problems before they occur.

Frank then introduced the rest of his team to promote the ServiceNow take on wearable tech. The team were able to demo a smartwatch where an Incident can be logged with a single gesture.

The team role played a scenario whereby an Incident could be logged and escalated via the smart watch and progressed through the resolution workflow within seconds. Wearable tech which means I could keep an eye on things whilst making my kids dinner? Deal me in!!

Now on Now: How ServiceNow uses ITOM technologies to deliver the most reliable cloud platform – Sridhar Chandrashekar VP & GM of the ServiceNow ITOM Division

Sridhar rocked his session with this opening: “ we use ServiceNow for pretty much everything. We drink our own champagne.” He talked about the complexity of the ServiceNow infrastructure which includes:

  • 4 large datacentres
  • 12 smaller data centres
  • 3.5 million CMDB CIs
  • Over 7,500 servers
  • Over 2,000 network devices

In short, no small task.

Sridhar talked about the importance of maintaining SLAs and customer uptime and how ServiceNow use ITIL and other best practice frameworks to maintain services. ServiceNow process over 7,000 Changes and 6,000 Incidents a month, following a structured model.

The next part of the presentation focused on automation and the cloud. All 16 data centres run off a single instance of ServiceNow and complex automations are used to support service integration. As Sridhar put it “our aim is to automate pretty much everything” and to this end ServiceNow have lodged 25 automation patents. Sridhar explained why having automated cloning and failover processes were so important to ensure customers experience a seamless service and even demonstrated to the audience how easily it is to fail over an instance of ServiceNow to an alternative instance.

DISHin’ up a robust Service Catalogue – DISH Network Corp & Service Now

The next session was run by both DISH and ServiceNow as a team effort. DISH Network Corp are a Fortune 250 company with over 19,000 employees and are America’s third largest paid TV provider. They quite like kangaroos.

Their presentation was about the journey DISH went on to replace their legacy system with a cloud based Service Catalog. So far, so straightford right? Not quite.

DISH had a legacy system combined with a homemade web tool containing over 13,000 Service Catalog items. That’s right, 13,000 separate items. There was no self service option for Incident Management and Request Fulfillment and the CMDB was manually maintained. The asset tool was also a legacy in house app, and daily Change meetings were required to mitigate the risk of Change related failure. It also appeared that the IT department lived in a cupboard:

Enter ServiceNow. Their strategy was as follows:

  • Redefine item & categorisation
  • New tables for approvals & request fulfillment
  • Data driven forms
  • Data driven workflow

The biggest challenge was wrangling over 13,000 Service Catalogue items into a sensible format. Tables were used to great effect along with authorisation models. Check out the sample approval matrix:

Let’s face it, if I had to chose two people to resolve my Incident I’d pick Bruce Willis and Sandra Bullock as well 🙂

Data driven forms were used to support automation and the final product looked something like this:

Mission well and truly accomplished guys, well done.

IT work intake – using idea & demand applications; Debbie Balmos, IT Support Director, HMS

After a quick ice cream break it was time for Debbie’s presentation on Demand Management. Debbie’s session was about using Demand Management to increase transparency and collaboration with business partners with the help of business focused applications.

Debbie started by outlining some of the challenges her IT organisation faced. These included:

  • Unclear work intake
  • Inability to prioritise
  • Disconnect and silos
  • No collaboration with the business
  • No idea of cost per service

The plan? Project Unity to automate the end to end IT service.

Debbie talked about engaging with ServiceNow and how she was able to use it to combine and replace three separate legacy systems. This gave her organisation a holistic view of critical services and enabled her to balance supply with demand.

The second half of Debbie’s presentation focused on demonstrating her new environment and talking through how it worked in real life. The new process routes all Incidents and Service Requests through a single HMS branded self service portal and a defined workflow supports the process. The result? Happy customers!

 

That’s all for now, come back soon to read our recap of Day 2!

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Podcast: Helsinki to Las Vegas in the service revolution

Chris Pope, ServiceNowI was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the ten-year anniversary of the Knowledge Conference and the importance of celebrating new customers with cake!

You can listen to the podcast on SoundCloud:

Are you planning to go to Knowledge 16? Let us know in the comments!

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IT500 Conference: DevOps & Agile in an ITSM World

I spoke to Claire Agutter & Dave Van Herpen last week to talk about their upcoming masterclass at the IT500 conference in June: DevOps & Agile In An ITSM World.

Claire AgutterDave Van Herpen

The workshop will look at how you can use DevOps and Agile if you’re already doing ITSM but want to do something new. Claire and Dave will look at how to use a blended approach to get the best results and will look at practical ways to improve whilst blitzing a process backlog.

The session will be interactive and will follow the why – what – how journey starting from looking at drivers and building the business case for transformation to interactive group sessions including:

  • Looking at the 3 ways of DevOps
  • Designing Kanban boards
  • Applying Scrum
  • Selling DevOps
  • Investigating opportunities and risks.

You should attend this conference if:

You want to become an ITSM ninja familiar with Agile and DevOps!

The official bit:

DevOps and Agile represent a new way of working, but it’s not all about throwing away everything that’s already in place. We will look at how these techniques can be applied alongside other methodologies including ITIL and investigate other propositions such as Value Stream Mapping, Kanban for IT Operations and the use of Scrum.

 

Are you starting to move from ITSM to Agile, DevOps and beyond? Let us know in the comments!

 

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Marathon Rock Stars, Sparkly New Qualifications & Business Value – The Open Group Managing The Business Of IT4IT Event

It’s Westminster baby! The Open Group hosted an event in central London last week. The theme? Boundaryless Information Flow – Enabling Digital Business. The event ran for most of the week covering everything from the internet of things to TOGAF and enterprise architecture. We were there to cover the first day which was all things IT4IT.

Opening Keynote – Steve Nunn

Steve opened up the event with the exciting news around the IT4IT certification path.

The Open Group have created a sparkly new qualification to make certification available to individuals who know and understand the IT4IT reference architecture – version 2 standard. The purpose of the IT4IT Foundation certification, is to provide validation that the candidate has gained knowledge of the terminology, structure, basic concepts of  IT4IT and understands the core principles of the reference architecture and the IT Value Chain. The learning objectives at this level focuses on knowledge and comprehension. The exam is your standard fare –  a 40 question exam following a course of self-study or attendance at an accredited training course.

How to Stop Talking Architecture and Start Talking Business Value using IT4IT – Tony Price & Eric van Busschbach

There was much excitement ahead of Tony and Eric’s session as let’s face it, we all want to know how to get the rest of the business to understand the value of IT4IT. Tony opened the session by sharing these words of wisdom “stop talking about technical architecture and start talking about business value. If you start a conversation with the CEO with architecture in its own then you will fail because it’s boring”.

Tony then shared some real life customer problem statements and explained why IT4IT is so important “IT4IT is brilliant because it’s all about value and that opens doors.” Tony continued by saying “we need to know our audience to truly deliver value. For most organisations that’s better, faster, cheaper, safer.”

Tony handed over to Eric who talked about balance “day to day IT operations has evolved from traditional to industrialised to digitalised and is much more customer orientated. It’s not just a technology shift, it’s a cultural shift”.

Eric went on to explain the IT4IT value chain, and why establishing the right culture is so important: “ transforming IT impacts every aspect of your organisation.”

He gave practical advice “ when you use the IT4IT approach think big, start small, iterate, fail fast and learn from your mistakes. Fixing things is where the magic happens”.

Eric and Tony concluded on this note “we all want value, context is key and we need to deliver quickly, driving regular value realisation”.

Managing the Business of IT – Michael Fulton, David Hornford, David Gilmour & Luke Bradley

Next up was the dream team of IT4IT experts. Their session was a group of case studies on IT4IT, followed by a Q&A panel discussion. First up was Michael Fulton, his message? “We need to lift our IT professionals out of their silos so they can do their jobs more effectively”. Michael talked about the need to keep improving “ we need to use IT4IT as an accelerator to drive business transformation.”

David Hornford and David Gilmour talked about getting the basics right and ensuring that IT acts as an enabler, taking the audience through a score based approach; a capability based assessment for all IT providers – a roadmap to improve. They talked about the need to use an Agile approach to continually deliver value.

Luke Bradley from Vodafone talked about the practical benefits that IT4It can bring. Vodafone have 42 different Remedy platforms (42!) and a scary number of Sharepoint sites. Vodafone used IT4IT to bring about the daddy of all IT transformations using continual monitoring to keep everything on track.

Agile DevOps and How IT4IT helps – Gunnar Menze

Following a quick coffee break was Gunnar Menze, fresh from running the London marathon! His session was on DevOps challenges and how IT4IT can help.

Gunnar started by doing some DevOps mythbusting and why DevOps came about. Gunnar explained how DevOps can drive value, using a business case based on increased agility, quality, innovation and reduced outages. We’re all familiar with the gloomy statistics that approximately 80% of Incidents are caused by Change activity. Gunnar suggests that applied well, DevOps can drive that figure down to 30 – 40% by continual deployment and CSI.

The next part of Gunnar’s session talks about how IT4IT can help by using the value chain, ways of working are applied consistently. Gunnar explained the IT4IT definition of DevOps is a way of collaborating and industrialising using highly automated processes to deploy solutions that evolve as fast as the business needs them to.  Using DevOps and IT4It together means you can have a continual release cycle supported by a consistent way of working.

Gunnar concluded by talking about the DevOps maturity model and how it related to IT4IT from Level 1; basic to Level 5; team dynamic processes, near instant deployments and no dev related outages.

Successful Business Transformations in the Adaptive Enterprise – Henry Franken

Henry Franken ran the final presentation before lunch. He opened by sharing some of the current challenges being faced in the world of IT and digitisation:

Henry talked about the way our world is changing:

Henry continued by talking about the use of technology can help; “you can use tools to raise the bar”

The next part of the session focused on how to overcome the challenges of living in an adaptive environment getting the balance right between innovation and keeping the lights on. It was also audience participation time!

Putting the IT4IT Reference Architecture to Work – David Hornford

The first post lunch session was run by David Hornford of Conexiam on putting the IT4IT reference architecture to work. David talked about the need for structure “using a scoring based approach gives you a control plate to use so you can be a real differentiator for your business. “IT4IT is an accelerator, it aids speed to market.”

David continued by explaining why using a reference architecture is so important “the beauty of using an end to end model is that you don’t forget stuff.”

David talked about the need for continual improvement “if you don’t excel, your reason for existence within an organisation is gone”.

David concluded on this note “IT4IT is a thing of beauty; it helps us to be consistent”.

Seven Reasons IT4IT Is Good News For Architects – Daniel Warfield

The final session we attended was Daniel Warfield’s presentation on why IT4IT is good for architects. Daniel started by sharing some real life problem statements:

Daniel continued by talking the audience through the top seven reasons why we should all care about IT4IT:

  1. People get it, simple as. There’s no faffing around with complex dependencies between multiple processes. No one’s got time for that.
  2. It’s not proprietary. There’s no bias from tech vendors, service vendors or professional bodies.
  3. The value chain model gives you a roadmap to show financial benefits.
  4. It really is about service delivery and adding value.
  5. It requires a common operational data model. Having one end to end model that spans IT in its entirety is a great start.
  6. Standard APIs across diverse tool sets; more control and less expensive custom integrations.
  7. Strategic transformation; we need to be comprehensible from the start, have one picture on the wall that everyone can agree on.

David concluded by reminding us that there are no silver bullets:

For my money it was a really good day. I learned lots more about IT4IT and look at all the light reading delegates were given!

Thanks to The Open Group for inviting us and we hope to cover their next event. Are you planning on finding out more about IT4IT? Let us know in the comments!

IT500 Conference: Effective CSI in a SIAM Eco System

I caught up with Stuart Rance and Andrew Vermes this week to talk about their IT500 workshop in June;  Effective CSI in a SIAM Eco System

Stuart RanceAndrew Vermes

The session will provide a practical guide to managing CSI well in SIAM environments and will look at what you should have in place to work effectively among multiple partners. The workshop will cover everything from shared methods, goals, measurements to reporting and governance. Stuart and Andrew will look at ways to get started, identifying improvement opportunities and managing ideas for both technical and process impressions. To quote Stuart “improvements are good for all of us but only if we collaborate effectively; we need to work holistically and avoid pockets of local optimisation” The workshop will bring CSI to life, looking at CSI and risk management, how to set up a CSI register and referencing the new ITIL practitioner content to support a culture of CSI.

You should attend this session if:

You’’re interested in CSI, and you’d like some practical ideas and guidance on how to do it in real life!

The official bit:

People in every department and outsource provider want to make improvements. Given the huge range of opportunity in every organisation where do we start? How do we create a meaningful rewards system and move away from avoidance of blame? What will help us to deliver an effective partnership?

Learn more or register here.

Are you looking to bring in CSI to your SIAM environment? Let us know in the comments!

 

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ITSM Review Excellence Awards 2016

Request for Nominations – 2016 Excellence Awards

The ITSM Review Excellence Awards celebrates the achievements of the true pioneers in the ITSM industry. We’re looking to shine a light on ITSM professionals, service providers, technology vendors and specialists who are progressing the industry and leading the field.

Help us showcase ITSM industry excellence and inspire others by submitting an entry for our ITSM Review Excellence Awards. Deadline for submissions is Monday 15th August 2016.


 ITSM 2016 awards


Award Guidelines

  • Nominations must be submitted via the electronic form below before Monday 15th August 2016
  • Award submissions will be judged by an independent industry panel
  • The information shared will be used for judging only and will remain completely confidential
  • International entrants most welcome (Our ITAM Review 2015 awards received over 100 nominations from 19 countries)

Any questions? Please don’t hesitate to contact us

Judging Criteria

  • Innovation – Pioneering technology, techniques or approaches
  • Demonstrable ROI / Value Delivered
  • Customer Satisfaction
  • Delivering lasting improvement / Increased ITSM maturity

Timing


Award Categories

Award Category Who the Award is for
ITSM Professional of the Year End-user ITSM professionals, Consultants, Contractors or Licensing Specialists.
ITSM Implementation / Project of the Year ITSM teams or ITSM service providers
ITSM Tool Provider of the Year Tool or Technology Suppliers
ITSM Partner of the Year ITSM service providers, resellers or partners
ITSM Innovation of the Year Recognizing new ideas, innovation and creative approaches
ITSM Community Contribution of the Year Recognizing ITSM professionals that have gone above and beyond to support others

 

Our ITSM Review Excellence Awards are being held in conjunction with our sister site ITAM Review – please see ITAM award categories here


FAQ’s

‘What are the costs involved in participating?’
A. There are no costs involved for participating. Although, there will be a fee to attend the Charity Gala Dinner (details to be confirmed) where the results will be announced. (£1000 per table of 8-12 people)

‘Can we nominate one of our partners?’

A. Yes

‘What do the winners receive?’
A. The winners will receive a personalised trophy and a winners logo for promotion and recognition on The ITSM Review and networks.

‘Do we need to attend the gala to win the award?’
A.  No. Although, it would be a shame if you do win and haven’t attended. It’s a great opportunity to showcase and promote to The ITSM Review community as well as take out your customers to an industry event which they could win too. 

 

Voting is now closed.

 

Any further questions? Please get in touch!

 

Event Listing: IT4IT™ – Managing the Business of IT 4IT™

The ITSM Review are excited to be confirmed as official media partners for The Open Group’s upcoming event – Managing the Business of IT4IT™  being held on 25th April 2016 in London.

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Today’s enterprise faces disruption to the status quo on all fronts, driven by digital transformation, which challenges how IT is organized and managed today. The role of IT in the business has transformed into an enabler that drives innovation, enhances competitive advantage, boosts productivity, and reduces cost by applying technological solutions.

However, innovative technologies – such as big data and cloud – can only be of value to the business, provided that they can be properly implemented and managed. IT leaders realize that the current IT operating models no longer address the new role of IT in the business, and that the IT function needs to reinvent itself. A fundamentally different approach is needed for how we plan, build, deliver, and run IT today.

Historically there are many best practice guidelines, frameworks, and standards for operating IT. But they have been evolved from an IT service model and not with IT’s new central role as a business enabler in mind. To reinvent IT, the CIOs must go beyond current process-based approaches and equip their teams with the right information and tools to support new ecosystem collaborations, completely automate end-to-end workflows, and provide the business with the controls to govern IT.
The Open Group IT4IT Reference Architecture standard with its value chain-based IT operating model addresses this problem by providing a prescriptive and detailed information model-based framework that enhances and supports traditional process based frameworks and standards.

Highlights Include

  • Open Platform 3.0™ – The Customer Experience and Digital Business (Tuesday plenary).
  • IT4IT™ – Managing the Business of IT. Presentations on using and implementing the IT4IT Reference Architecture Version 2.0 standard. (Monday plenary and tracks).
  • EA & Government – Hear about the increasing awareness of EA and the growing adoption of TOGAF® in India. Plenary presentations include a focus on the e-Pragati initiative of the state of Andhra Pradesh.
  • Risk, Dependability & Trusted Technology – the cybersecurity connection – securing the global supply chain.
  • ArchiMate® – New features and practical use cases.
  • The Open Business Data Lake is a reference architecture that demonstrates how to leverage more internal and external data, how to be more agile in creating insights for business value and how to improve the productivity of actually delivering it. As such, it’s a crucial and illustrative component of the Open Platform 3.0 vision.
  • TOGAF® 9 and ArchiMate® – case studies and the harmonization of the standards.
  • Understand how to develop better interoperability and communication across organizational boundaries and pursue global standards for Enterprise Architecture that are highly relevant to all industries.

As media partners we have a special offer for all our lovely readers. If you enter the code LON164-ITSMREV at the checkout this will give non-members of The Open Group a 25% reduction in the standard fees when registering for the event.

Event Breakdown

WHAT: IT4IT – Managing the business of IT

WHERE: Central Hall Westminster, Storey’s Gate, Westminster, London SW1H 9NH

WHEN: 25th April 2016 (The Open Group event runs from April 25-28, the IT4IT day runs from 08:30 – 17:00 on the 25th)

WHO: The Open Group

HOW TO BOOK: Click Here.

DISCOUNT CODE: LON164-ITSMREV

We’re looking forward to attending and covering this event and hope to see you there!