ITSM14 Preview: Patricia Speltincx with “The 7 Building Blocks for ITSM Success”

Patricia SpeltincxIn the run up this year’s itSMF UK conference ITSM14, I chatted with Patricia Speltincx about her upcoming session entitled “The seven building blocks for IT Service Management success”.

Q.  Hi Patricia, can you give a quick intro to your session at ITSM14?

In my presentation, I will challenge the classical ITSM implementation approach and propose a different paradigm based on 7 building blocks, hence the title of my presentation and of my white paper that won two itSMF awards (UK and International) in 2013.

I have worked in IT environments for 30 years and more specifically in ITSM for the last 15 years.  I have seen organisations trying hard to implement ITIL® best practices with various degrees of success.  It progressively became clear to me that focusing on processes and technology (2 of the 7 building blocks) was far too restrictive and therefore was not the right thing to do.

To achieve success, there is a need to broaden the scope and open to a more systemic view of the ITSM reality, in other words to see it from a more global perspective.  An IT Service Organisation is still an ‘organisation’ and therefore ITSM should not be the only reference model.

Using different reference models coming from organisational theories, I came up with 5 additional building blocks, which I will discuss at the itSMF UK conference in London.

Q.  Why is getting IT Service Management right so important for organisations?

Well, it is important to get everything right nowadays, so IT Service Management is no exception.

We live in an interesting period where old paradigms are seriously challenged due to the difficult economical context.

High levels of performance have become a survival condition for organisations.  As a consequence, there are more and more pressures on people who have more and more difficulties to find motivation at work, which in turn has a negative impact on results.  A lot of organisations seem stuck in this vicious circle.  To get out of it, it is important that they get their global strategy right, two key elements of it being people and IT.  Nowadays, you can’t do without engaged people and without efficient IT.

Q. What can attendees hope to take away from your session?

In my session, I will encourage attendees to open their mind to a different, broader and more systemic approach to ITSM.  They will understand on which other building blocks organisations should focus their attention in order to achieve success. They will take away concrete ideas to build solutions to the current ITSM difficulties organisations are facing.


Patricia is an ITIL® Expert with wide experience as a trainer, consultant and coach in IT environments.

Fascinated by human potential, she is also a certified coach.  She studied and practiced several theories linked to the development of individuals and organisations. This, combined with her coalface experience in IT allowed her to develop an original approach to IT Service Management.

She is currently focusing her activities on helping individuals and organisations that are willing to challenge themselves to achieve high levels of performance.

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Patricia’s session is on day one of ITSM14 and featured within the Skills track. To find out more or to book your conference place please visit itSMF UK

Connect with Patricia via LinkedIn or Twitter

ITSM14 Preview: Simon Durbin with "Don't let SIAM cloud your judgement"

Simon Durbin of Information Services Group
Simon Durbin of Information Services Group

In the run up this year’s itSMF UK conference ITSM14, I chatted with Simon Durbin about his upcoming session entitled “Don’t Let SIAM Cloud Your Judgement”.

Q. Hi Simon, can you give a quick intro to your session at ITSM14?

I am going to be demystifying some of the hype that surrounds SIAM. As with any new management or technology ‘trend’ there is always of lot of fear, uncertainty and doubt as people grapple to understand what is really new and unique and what is simply the re-badging of familiar tried and tested concepts.

If you peel away the layers SIAM is actually rooted in some very well established management disciplines, but with the continued evolution of sourcing and service delivery models (such as Cloud) we need to re-frame and adapt these techniques to the realities of our modern complex, multi-sourced, mixed-sourced world.

Q. What impact does SIAM have on an organisation?

One of the greatest impacts that SIAM can bring is control. This is achieved by focusing on robust processes, clearly delineated roles and responsibilities between internal customers, internal functions and service providers; strong governance, all underpinned with quality data and information flows. All too often service providers give clients the ‘run around’ because they know more about your business than you do. SIAM establishes the mechanism to manage the complex interactions between supply and demand for IT services.

Q. What are likely to be the potential pitfalls and/or benefits an organisation may experience with implementing SIAM as a framework?

One of the big pitfalls with SIAM is to try and bite off more than you can chew. As with any process or service improvement initiative, focus and prioritisation is essential. Identify where the biggest pain points are and the critical business drivers and objectives. Align your SIAM efforts to business goals and addressing the pain. Pick your battles and don’t try to boil the ocean (apologies for the overused clichés!)


Simon Durbin is a Director with Information Services Group (ISG) and leads the SIAM practice in the UK, working as a key member of the global ISG SIAM team. He has more than 25 years’ experience in IT service and supplier management working as both a practitioner and consultant. Simon advises both public and private sector clients, across many industry sectors, on Service Integration strategy, operating model design, sourcing strategies and transformational change management

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Simon’s session is on day two of ITSM14 and featured within the Managing Complexities track. To find out more or to book your conference place please visit itSMF UK

Connect with Simon via LinkedIn

ITSM is like riding a bike… (itSMF Conference Ticket Winner)

And the winning ticket goes to...
And the winner is….

We recently gave all you, our fantastic readers the opportunity to win a FREE ticket to the upcoming itSMF UK Conference and Exhibition (10-11 November at Novotel London West), and it’s time to announce the winner of the competition!

The instructions were simple: Tell us why you deserve a free ticket in less than 200 words.

And the competition winner is…

Duncan Watkins, IT Service Management Analyst at IT Project Manager at SHL Talent Measurement from CEB!

Duncan’s entry was chosen because of his commitment to making ITSM easy to understand and enjoyable together with his sheer dedication to the cause by not one, not two but FOUR wardrobe changes during his submission video! Don’t believe me, check it out for yourself…

Duncan states that ITSM should be as simple as possible for people to understand, engage and debate in. Having witnessed those attempting to mystify attendees to perhaps try and sell more, appear wiser than they are or simply for bit of showing off he promises to use the ticket for good and debunk and demystify a lot of what will be said across the 2 days.

In short, I see it not just as an opportunity to engage, network and learn but also an opportunity to help those who might otherwise be dazzled by the bright lights of er, the Novotel.

We look forward to catching up with Duncan at the event, and hope that he doesn’t mind being photographed, videoed, expected to sing once Mr Barclay Rae tracks down a piano and generally pestered by us throughout the conference

And to all the other entrants…

We would like to take this opportunity to thank everyone else who submitted an entry. We hope to be able to run similar competitions for other exciting ITSM events in 2015.

Whilst there are no further free tickets available, there is still plenty of time for you to book your place at the conference. If you can’t make it, then keep on top of the event by following the Twitter hashtag #ITSM14.

We hope to see you there!

ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions

Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden
Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden

In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not solutions”.

Q. Hi Tobias, can you give a quick intro to your session at the itSMF UK Conference?

The presentation will address the essence of problems and show why the ways we look at problems are important to all organisations and professionals. It will also give the attendees hands on advice based on how we have worked with this simple but effective method to improve change and development in my organisation.

The presentation isn’t core IT Service Management but the method we have used to define problems for better solutions is applicable for most change efforts within any ITSM organisation – big and small. It’s definitely not rocket science but at the same time, sometimes the most obvious things are also the ones we most easily forget or ignore.

When we started to work with problem management everyone was very eager to start fixing things where we sometimes missed clearly defining and commonly agreeing on the root causes. And even when we tried using some of the popular methods like “Ishikawa” and “The 5 Whys”, we quite rapidly drifted into discussions on how to solve things.

When addressing this I found that people are worried and often feel anxiety when talking about problems and that it is a bad thing owning a problem. It was hard to keep them in the problem-zone because they felt uncomfortable – they wanted to jump into the solution-zone as quick as possible because everyone loves a problem solver.

Q. What are likely to be the potential issues an organisation may experience with attempting to work in this way?

The emotional and cultural relationships people and organisations have to problems differ some from case to case but it seems to be difficult to have a positive attitude towards problems.

So this presentation expands on that, with hopes that the audience return to their workplaces with a new view of problems and a different perspective on their value.


Tobias Nyberg is a Process Owner and Process Manager at Svenska Handelsbanken in StockholmSweden. He has a growing interest in IT Service Management and how ITSM can deliver value to companies and people. Tobias strongly believes in sharing as the best way of boosting knowledge in the ITSM community and is an active member of the Swedish itSMF chapter.

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Tobias’ session is on day one of ITSM14 and featured within the Back to Basics track. To find out more or to book your conference place please visit itSMF UK

Follow Tobias on Twitter or connect via LinkedIn

ITSM14 Preview: Karen Brusch and Managing Multiple Suppliers from an SLM Perspective

Karen Brusch of Nationwide Building Society and itSMF UK
Karen Brusch of Nationwide Building Society and itSMF UK

In the run up this year’s itSMF UK conference, ITSM14, I chatted with Karen Brusch of Nationwide Building Society and itSMF UK about her upcoming session entitled “Managing Multiple Suppliers from an SLM Perspective”.

Q. Hi Karen, can you give a quick intro to your session at the itSMF UK Conference?

The itSMF UK Service Level Management SIG has always been keen to research and present topics that are identified as problem areas by practitioners in the industry. Supplier Management and how that impacts Service Level Management has been an area of discussion which has gained momentum over the last 18 months. This session takes a look at some key points around the complexities of managing multiple suppliers.

Q. What impact does managing multiple suppliers have on an organisation?

The most obvious impact is the failure to deliver what an organisation’s business needs. It is hard enough to understand and document business requirements when you have one supplier; but when you have a multitude of suppliers, there is a real risk that requirements become diluted, compromised, or more crucially missed. Managing multiple suppliers is a black art, where what works for one set of suppliers will not necessarily work for another; so each combination requires a modified approach. Service Integration specialists (SIAM) have helped to shape some answers, but even here, flexibility is the key. So any organisation embarking on a multi-vendor strategy has to have the knowledge, capability and determination to succeed.

Q. Where should organisations start with managing multiple suppliers?

The most important thing is to understand your business’ end game; where do they want to be in 5 years’ time, for example. Once you have this information you can begin to formulate supporting IT strategies and requirements. Too many organisation write their Invitations to Tender (ITTs) and Request for Proposals (RFPs) without understanding business strategy

Q. What are likely to be the potential pitfalls and/or benefits an organisation may experience with implementing a framework for managing multiple suppliers?

An organisation will derive real benefit for taking the time to develop an appropriate governance framework for the selected preferred suppliers. As I’ve said already, each combination requires a modified approach, so it really pays to invest some time in this activity. The fundamental pitfall that I’ve seen on many occasion is that organisations select the cheapest provider for each area/tower of service, not taking into consideration the overall impact and integration issues. It goes back to having people with the knowledge, capability an determination to succeed.


Karen is an ITIL Expert, recognised as a member of the itSMF UK Expert Faculty, and a Service Design specialist with 12 years’ experience. She chaired the itSMF UK Service Level Management Special Interest Group for several years, and has recently stepped down from this role to support the newly formed Service Design SIG. When not engaged in itSMF activities, she works for Nationwide Building Society as a Service Design Consultant.

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Karen’s session is on day two and featured within the Managing Complexity track. To find out more or to book your conference place please visit itSMF UK

Follow Karen on Twitter or connect via LinkedIn

Event Listing: itSMF India, November 5th, Bangalore

itSMF-India

Suresh GP
Suresh GP – itSMF India Leader

Glenn and I will be visiting Bangalore for the week beginning 3rd November.

To all of our ITAM Review and ITSM Review readers in India – please come and join us at the itSMF India event on the 5th November in Bangalore and say hello. We’d love to meet you.

itSMF India is led by Suresh GP – a gentleman, scholar and all round good egg.

IN A NUTSHELL:

  • Who: itSMF India
  • What:”Performance Based Service Management” – 2nd Annual itSMF India Conference
  • When: Wednesday 5th November 2014
  • Where: Taj Vivanta MG Road, Bangalore (Hotel, Google Map)
  • How: Learn more and register (Early bird until 15th October)

Sessions

  • Best Practice Roadmap by Kaimar Karu, Head of ITSM, Axelos
  • Service Integration and Management by James Finister, EMEA Lead of SIAM, TCS
  • Monitoring / Measuring/ Improving by Arvind Parthibhan – Sr. Product Marketing, Manage Engine
  • Performance Enhancement using best practices – End User Perspective – CSC
  • Two afternoon tracks: 1. Lean, Agile and ITSM track 2. Innovation / Implementation / Skill track

Learn more and register (Early bird until 15th October)

See you there!

ITSM14 Preview: Tony Brough and Re-Igniting the Passion

Tony's session will be on day 2 within the ITSM and Agile track
Tony’s session will be on day 2 within the ITSM and Agile track

In the run up this year’s itSMF UK conference, ITSM14, I chatted with Tony Brough of Holistic Service Management International about his upcoming session entitled “Re-Initing the Passion”.

Q. Hi Tony, can you give a quick intro to your session at ITSM14? 

I had the idea after a meal with an old friend (and ex colleague) I hadn’t seen for a few years. He emailed me the following morning saying thank you for re igniting his passion for service management.

It made me think about the conversation we’d had over dinner and I realized people often need a reboot now and again to clear out the negative and re-establish the positive.

Service Management professionals face a wide range of challenges on a daily basis, so a regular boost of positivity coupled with realignment of perspective is essential.

We so often get so tangled up in the mire that we lose sight of what we are really aiming for. The aim tends to end up becoming to just get out of the mire rather than achieve the greatness we originally intended!!!

Q. What impact can passion, or lack of it, have on an organisation?

Passion is infectious. People with passion infect others who then take more interest in their own work and what’s going on around them. The consequences are that positive changes are made which benefit organisations at so many levels.

Continual Improvement attitudes and behaviors become embedded into the day job.

Lack of passion leads to stagnation.

For organisations to improve, not everyone needs to be passionate, but everyone does need to take an interest in what they do and what those around them do as well and have an attitude that nurtures improvement. 

Q. Is passion something that can be manufactured or created within an organisation?

It’s not something that can be manufactured but it can be nurtured and encouraged, which in turn begins to create a culture that is of great benefit to the organisation.

Q. What are likely to be the potential pitfalls and/or benefits an organisation may experience with attempting to create a culture of positivity?

Passion is a great catalyst to create positivity. We must remember though that we are dealing with people. It is important to manage how we best utilise it, as over-enthusiasm can have a detrimental effect on what we are trying to achieve. Balance, not suppression, is what’s needed. Benefits are endless. Organisations that have a positive, passionate, culture are able to achieve excellence and more importantly maintain it for the long term.


Tony Brough is acknowledged as a leading expert in the Service Management field and is best known for his pragmatic approach explaining every aspect in easy to understand terms, relating them to his students or customers own business. With over 20 years experience in the service management industry Tony is a certified ITIL Expert and ISO / IEC 20000 consultant and was also one of the first people in the world to become a certified BS15000 consultant.

Tony’s session at ITSM14 is on day two and featured within the ITSM and Agile track. To find out more or to book your conference place please visit itSMF UK

Follow Tony on Twitter or connect via LinkedIn.

Competition: itSMF UK 2014 Ticket!

Win a ticket to the itSMF UK 2014 Conference
Win a ticket to the itSMF UK 2014 Conference

As part of our Media Partnership with the itSMF UK Conference and Exhibition, 10th – 11th November at Novotel London West, we have a free ticket worth £1,090 to giveaway to one lucky reader.

Last year reader Gregory Bayliss-Hall triumphed with his submission and you can read his experiences of the event here.

The free ticket will include:

  • Entry to the pre-conference networking event on Sunday 9th November
  • Entry to both days of the conference and exhibition (Monday 10th and Tuesday 11th November) containing four dedicated tracks of service management presentations, numerous opportunities to meet with other service management professionals and an ITSM exhibition featuring over 40 exhibitors and sponsors
  • Entry to the fabulous Awards Dinner hosted by comedian, radio and TV personality Paul Sinha on the evening of Monday 10th November

The ticket will not include:

  • Accommodation
  • Travel expenses

The ticket may include:

  • Embarassing dancing (yours and ours)
  • A hangover

The competition

Let us know why you deserve to attend itSMF UK. Share with us the fabulous things you have achieved within ITSM this year, how this conference will help you in your day-to-day job and how this ticket will change your ITSM life!

Please keep it short and snappy with 200 words or less please.

Submit your entry here.

The Rules

  1. Deadline to enter is Friday 17th October
  2. You don’t have to be an itSMF UK member to participate in this competition
  3. This competition is open to readers all over the world however travel to and from the event will be your own responsibility
  4. How to enter: Post your reason why you deserve to win this free ticket here
  5. The ITSM Review will choose the winning entry
  6. The ITSM Review’s decision is final
  7. We reserve the right to change the rules retrospectively at any point, because… well because this is our competition and we said so.

GOOD LUCK and we look forward to reading your entries!

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BYOD concerns? It's time to dust off the ITIL service strategy book!

It's time to grab the duster to dust off your ITIL service strategy book
It’s time to grab the duster to dust off your ITIL service strategy book

At this year’s itSMF Australia LEADIT14 Conference I am speaking about what the BYOD revolution means for ITSM evolution. I will be looking at each of the 26 ITIL processes and how they will need to change or adapt in the face of BYOD.

Whether we like it or not, BYOD is here to stay

Recent research by Gartner states that by:

  • 2016, 38% of companies expect to stop providing devices to workers
  • 2017, half of employers will require their employees to provide their own devices
  • 2020, 85% of companies will provide some sort of BYOD program

Despite the challenges that BYOD brings, the proven benefits of BYOD can be recognised with a sound BYOD strategy. Increased productivity, increased staff satisfaction, attraction and retention of talent are some of the benefits that can be realised.

The ITSM processes within the ITIL Service Strategy are pivotal in ensuring that you get your BYOD strategy right.

Start with Strategy Management for IT Services

Is the driver for BYOD within your organisation the result of senior managers wanting to access corporate data on their latest device? Or does it align with the organisational strategy and business drivers such as cost reduction, increased productivity, increased mobility, talent attraction and retention, competitive advantage etc?

How will BYOD enable the organisation to achieve its business outcomes?

Once it has been decided that BYOD is an integral part of the organisational strategy, the strategy for the BYOD service can be defined during the Service Portfolio Management process and documented in the Service Portfolio.

Service Portfolio Management

The Service Portfolio Management approach of ‘define, analyse, approve and charter’ applies to the BYOD service as it does to any other service under consideration as an offering to the organisation.

Questions that need to be asked during ‘Define’ include:

  • Which employees, employee groups or user profiles need access to BYOD?
    Does BYOD extend to consultants, contractors, partners etc?
  • What sort of mobility is required and by which employee groups? Are they home based, office and home, on the road?
  • What types of devices will they want to use?
  • What privileges or permissions do they need?
  • What data will they need access to?
  • What is the risk profile of the data?
  • What applications do they need?
  • When will they need access to resources and which resources?
  • What functionality will they need e.g. initiate web-conferences, run reports on corporate data, access HR systems etc?
  • What integrations will be needed e.g. CRM, ERP etc?
  • What is the best way to engage employees to accommodate modification necessary to their devices for security such as encryption or authentication?
  • How will devices be supported? Do we outsource support? Do we ‘time-box’ support in that support only spends so long trying to resolve an issue and after that the user is on their own? Do we only support commonly used devices?

The list goes on.

Service Portfolio Management will also need to look at what will be contained within the BYOD policy. The trick – and easier than it sounds – is to come up with a common-sense policy that allows employees to use their devices without jeopardising security.

The reason I say this is that recent research of 3,200 employees between the ages of 21 and 32 (the Gen Y demographic) revealed that more than half (51%) of the study’s respondents stated that they would bypass any BYOD policy at work. We have to recognise that these workers were raised to consider access to information a right, not a privilege. They are accustomed to being connected to information – and one another – at all times.

There is not enough space in this article to go into detail about what should be included in a BYOD policy but there is much available on the subject via the Internet.

When the BYOD service has been defined, analysed and approved, it can then be chartered. Service Portfolio Management will need to ensure that the provision of BYOD as a service remains viable and where it is not, consider whether elements of the service can be retired.

Financial Management

You’ll need Financial Management to investigate the cost of providing a BYOD service including the Return on Investment  (ROI) and Return on Value (ROV). Whilst organisations may realise cost savings through reduced hardware purchases and perhaps support costs, there may be increased costs in additional security and administrative systems and infrastructure investment.

Organisations may have to provide equipment allowances such as employee interest-free loans for new devices, stipends etc. and allowances for applications purchased for work-related purposes. These additional costs need to be weighed up against the inherent purchase and support cost savings of BYOD along with the ROV of employee engagement, retention, satisfaction, and productivity.

Financial Management needs to consider aspects such as – who pays for the device usage? If an organisation only wants to recompense for work related calls and data, this could put a large burden on the financial team who will have to validate all claims. This poses a challenge to forecast and manage cash flow.

Business Relationship Management (BRM)

BRM is crucial in the establishment of a BYOD service and determination of the business need behind why people want to use specific devices. Is it just a new fad or is there a real business driver? BRM should work with the business to look for business efficiencies and technology advances that can make jobs easier or provide benefit to the organisation.

Demand Management

This will be pivotal in determining the demand for the service? Where and when will the demand come from?

At itSMF Australia 

So that is just a taster of how the Service Strategy processes will need to operate to support BYOD. If you want to hear how all the other ITSM processes will have to adapt for BYOD, come and hear my presentation at LEADIT14. We haven’t even touched on Information Security yet!! You can find out everything you need to know about the conference here.

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itSMF Australia Annual Conference (LEADit)

This year's conference will be hosted in Melbourne
This year’s conference will be hosted in Melbourne

It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia.

This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over 50 keynotes and breakout sessions  – covering a wide range of subjects that are at the heart of our industry.

What you can expect

Generally regarded as one of the best itSMF-hosted conferences in the world, you’re in for a treat with this year’s agenda which includes (but is not limited to):

  • A fantastic series of keynotes featuring ITSM greats such as Rob England and James Finister, as well as motivational speakers such as Jason McCartney
  • A broad selection of breakout sessions featuring an array of speakers including the likes of Robert Stroud, Harold Petersen, Paul Wilkinson, Mark Smalley, Karen Ferris, Rachel Pennings, Stuart Rance and plenty more. Covering topics such as: cloud, continual service improvement, IT governance, ITSM process best practices, mobility, service lifecycle, IT asset management, agile, BYOD, customer experience etc.
  • A choice of 7 pre-conference workshops including “building agile virtual teams” and “real techniques to achiever a successful ITSM implementation”
  • A jammed pack social programme providing an array of opportunities to connect with your peers and the service management community, from the standard welcome drinks and networking evening to gala dinners, a social dinner and games night and a post conference winery tour through the Yarra Valley.
  • Ceremony for the 2014 itSMF Industry Awards

Join in the fun

Considering attending but not quite sure yet? Or crying that you can’t go and are going to miss out on all the fun? Why not get involved with one of the Twitter chats that will be hosted by itSMF Australia in the run up to the event?

Date Name Twitter handle Topic
Wed 02-Jul-14 Rob England @theitskeptic Big Uncle: Benevolent Security and The End of Privacy
Wed 09-Jul-14 Stuart Rance @StuartRance Getting Started with Continual Service Improvement
Wed 16-Jul-14 Ian Jones @Jonesyianau Leading ITSM from Scrum to Kanban
Wed 23-Jul-14 James Finister @jimbofin Service Integration and Management: SIAM 
Wed 30-Jul-14 Peter Doherty @ITILNinja Working Smarter at the Service Desk to Engage the Business
Wed 06-Aug-14 Sophie Danby @SophieDanby Get the most out of #Leadit

ITSM Review is flying longhaul!

Two of our team will be in attendance (we haven’t yet finished arguing about who gets to go on such an amazing trip), and if you’d like to schedule a meeting with us whilst we’re out in Australia please email me.

We also intend to make the most of our trip across to the other side of the world and in conjunction with the wonderful James Finister and Stuart Rance we are hoping to be able to run a series of ITSM community initiatives whilst we’re out there (let me hear you cry “the Brits are coming”). Not just in Melbourne, but potentially anywhere in Australia (within reason – it’s a big country) and even potentially en route as well. We’ll provide more information on this as/when things get confirmed, but in the mean time please let us know if you have any ideas related to this or would like to see us whilst we’re visiting.

The ITSM Review team will also be making a trip to India in conjunction with our visit to itSMF Australia, so we urge our readers in that part of the world to also get in touch.


Event Summary

WHAT

itSMF Australia Annual Conference (LEADit)

WHERE

The Pullman Melbourne Albert Park Hotel, Australia

WHEN

The conference runs from Wednesday 13th August to Friday 15th August, with a range of pre-conference workshops taking place on Tuesday 12th August.

BOOKING

Booking rates are available online

Please note that all social activities are included in the 3 / 4 day conference pass, except for the post conference tour, which will need to be purchased separately.

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