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SDI Annual Conference

Last year’s conference We are excited to announce that we will be the Social Partner for the annual SDI Conference, 17-18 June 2014, at the Hilton Metropole in Birmingham, UK. What you can expect 6 keynote presentations covering a multitude topics – motivation, customer service, change, team building, IT challenges and the future of work Several breakout sessions featuring both well-known... 

The Beauty & Simplicity Of Common Sense Business Relationship Management

Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Andrea Kis’ presentation on “The Beauty & Simplicity Of Common Sense Business Relationship Management”, along with some of the key pieces of advice that she presented. This was a great presentation because it didn’t matter what part of IT you worked in, or even if you... 

The itSMF Norway conference – it’s the one that I want!

itSMF Norway Conference Last week I had a last minute opportunity to attend the itSMF Norway conference in Oslo, and I have to say the stress of booking a flight, packing a bag and leaving my house within the space of an hour was completely 100% worth it. This was easily one of the best ITSM events that I’ve ever attended, both in terms of quality of content and overall experience, and one that I... 

itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

Future of ITIL workshop – some shared feedback

Word Cloud of all feedback from attendeesNot just feedback listed in this article Following on from the two-day AXELOS workshop, ITSM Review reached out to the attendees with three simple questions: How did the workshop go? What were the key achievements? What do you think are the key opportunities for the future? We also asked the AXELOS team to summarize their thoughts from the two days.  The... 

Future of ITIL workshop – a little insight

The following comment piece is contributed by Stuart Rance of HP and Stephen Mann of ServiceNow. Yesterday a number of ITSM professionals convened in London to talk about the future of ITIL. From the get-go, it was stressed that the purpose of the meeting was to provide input to AXELOS’ thinking and not to make decisions. Who was involved? It was a passionate group of people that represented: ITIL... 

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