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Configuration Management How To (Part 3)

Following on from our previous articles on Configuration Management, this week we’ll be taking a look at Status Accounting and Verification. Status Accounting Status Accounting is the part of the process responsible for recording and reporting the lifecycle of each configuration item; essentially making sure that each CI has a valid lifecycle status, accurately recorded in the CMS. The thing to... 

Quick Guide to Knowledge Management

This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The guide identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM. Introduction Author: Mike Simpson, CIH Solutions As with... 

Product Group Tests

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