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The Only Way Is: Essex County Council ITSM

The only way is…. ITSM Essex County Council might not have its own glamorous television series dedicated to the highs and lows experienced on its own personal IT Service Management (ITSM) journey, yet. But… the organisation has been doing admirable work in this field and helping (to some degree) local government overcome budget challenges Excellence through ITIL The council points out... 

An ITIL Evolution: New ITIL Practitioner Qualification From AXELOS

It has been heralded as the ‘most significant’ evolution in the ITIL best practice framework since the launch of AXELOS, but what is it? The new ITIL Practitioner Qualification has been announced this week at the ITSM Leadership Congress in Singapore. ITIL Practitioner  is being developed to help organizations and individuals increase the value they obtain from using ITIL by offering additional... 

ITSM drives global car fleet industry

“A recent report from MarketsandMarkets found that the increasing number of vehicles globally (which is in some part resulting from a major boom in the emerging economies) is having a positive impact on the fleet management industry.” Automotive industry and general driving pun writers need not apply, this headline already writes itself; the importance of IT Service Management (ITSM) to... 

Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

Yesterday, AXELOS launched a brand new competition aimed at helping IT professionals kick-start and/or revive their ITSM initiatives. With the help of independent, industry experts, AXELOS will be providing entrants with a list of tasks, along with practical guidance on how to successfully complete them in order to start people out on their journey of ITSM improvement. The purpose AXELOS’s objective... 

AXELOS plans, challenges and expanding team (Video)

This interview was filmed at the Pink Elephant Conference and features Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director, discussing their newly appointed roles at AXELOS. In Summary In addition to explaining his role as Head of ITSM, Kaimar talks about: ITIL culture differences Changing perceptions of ITIL Training provider challenges Biggest challenges to success for... 

The itSMF Norway conference – it’s the one that I want!

itSMF Norway Conference Last week I had a last minute opportunity to attend the itSMF Norway conference in Oslo, and I have to say the stress of booking a flight, packing a bag and leaving my house within the space of an hour was completely 100% worth it. This was easily one of the best ITSM events that I’ve ever attended, both in terms of quality of content and overall experience, and one that I... 

Is there such a thing as the "ITSM Community"?

Does a happy, successful “ITSM Community” exist? As you may know in February Rebecca and I attended the annual Pink Elephant conference in Las Vegas.  Post-event there is always (as you would expect) a lot to talk about, such as how well the event was run, the content, the amazing people and networking opportunities. But I’ve done that already, so now I want to focus on something... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

itSMF Estonia Conference Round-up

Beautiful Estonia On Wednesday 11th December, in a very cold and snowy Tallinn, President of itSMF Estonia, Kaimar Karu kicked off the annual itSMF Estonia conference by introducing all of the speakers and encouraging delegates to ask questions of them throughout the day. Kaimar had managed once again to raise attendance of the conference (by 10%), with representation from 10 different countries, and... 

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