Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Gene Kim’s presentation “The Phoenix Project: Lessons Learned in Helping Our Businesses Win”, along with some of the key pieces of advice that he presented.
Gene kicked off the first full day of the conference with his keynote presentation about IT and DevOps. If you’re not familiar with his book then I’ll start by highly recommending that you head over to Amazon to purchase a copy. If my recommendation alone isn’t enough to entice you to part with your hard earned cash, then read this article by Gene first.
Gene’s article provides a good summary of his session (along with some great tips), but the bottom line of the presentation was that (and to quote Gene) “IT is in a downward spiral, it’s trapped in a horror movie that keeps playing over and over again” and DevOps is a way to help try fix this.
Advice from Gene
Some of the advice that was provided during his session included:
- Never forget that the best will always get better. Back in 1979 who’d have thought that anything could surpass the amazing Sony Walkman?
- In order to win in business we need to out experiment our competitors.
- Be fearless in breaking things. Mistakes and errors are a key source of learning
- When it comes to DevOps and metrics, measuring lead time (i.e. the time it takes to go from the “raw materials” to “finished goods” is a much more effective metric than measuring deploys per day
- When creating a DevOps process it’s important to ensure that you include a “handback” stage. This way, if necessary, fragile services can be returned back to development if operations don’t think that they are up to scratch
- Develop smaller changes frequently to avoid painful large scale deployments in the future
Other things we learnt in this session that you might not know:
- 95% of all capital projects have an IT component
- 50% of all capital spending is technology-related
- The value of DevOps is even greater than anyone can imagine. Some of the companies doing DevOps include: Spotify, Google, Amazon, Bank of America, H&M, US Department of Homeland Security, Twitter, Gap (and a long list of others).
- A survey of the room showed that it took most months, and even quarters, to deploy a change request. Did you know that an effective DevOps team can deploy a change request in days, and even hours?
Overall a thought-provoking presentation, and one that I very much enjoyed. Not being a total ‘techie’ I confess to never really, fully understanding the concept of DevOps before. Now thanks to Gene, I think I might even be able to confidently explain the benefits to others.
To learn more about the entire itSMF Norway conference please read: The itSMF Norway Conference: it’s the one that I want!