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ISO/IEC 20000 – An Opportunity to Grow

This article is a guest post and has been contributed by Drago Topalovic,┬áITIL & ISO20000 expert.   The first thing to consider when implementing best practices and standards in service management is motive. Why Should We Do It? When you provide IT services, you have to be the BEST you can. In other IT areas like development, infrastructure, and business system deployment, you can perform... 

Back to Basics: Why DO the ITIL Foundation Certification?

I was actually asked this question recently by a former colleague working in the IT Asset Management arena, in the context of whether the certification would help them in terms of IT contracting. I had to think long and hard about my answer, and having learned the hard way in previously trying to get contract work, it does tend to be something that recruiters expect contractors to have, particularly... 

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