News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "change"

Pink14 Preview: What’s the big idea?

“Sometimes you’re so busy putting out fires that you don’t have time to improve fire-fighting or fire-safety” Do you ever get a Big Idea?  You’ll be talking or reading about ITSM and the proverbial light bulb comes on.  You see a connection or an underpinning concept that you hadn’t seen before.  Sometimes it appears to be an original insight, one you haven’t heard... 

Assessment Criteria – Change, Config and Release

Today we begin our competitive analysis of Change, Config and Release.  As with previous reviews our goal will be to highlight the key strengths, competitive differentiators and innovation in the industry. Widely recognised as key to the successful preservation of production systems, the ITSM processes of Change, Config and Release are perceived as pivotal to maintaining the integrity and stability... 

Not Invented Here…

Fieldwork at the Ostrich School of Coping Skills One of the biggest challenges I’ve been put up against this year is probably the view that, if something wasn’t invented here, it’s no good. And boy, have I struggled with trying to make things look like we actually invented them here. I won’t try to figure out why the ‘not invented here syndrome’ is so rooted in our organization. There are... 

Jarod Greene, Gartner "The players haven’t changed, but the game has"

Who will be the winners and losers in the new Gartner Quadrant to define the ITSM market? This interview has been contributed by Aprill Allen of Knowledgebird. If your helpdesk experience is anything like mine was, you’ve been taking calls and tracking tickets in whatever software solution the decision makers handed down. So, when I first heard my experienced ITSM colleagues discussing the Gartner... 

Product Group Tests

Article by Topic