In the run up this year’s itSMF Australia LEADIT14 conference I chatted with Suresh GP about his session entitled “Governance – custodian to changing business trends and IT landscape”.
Q. ITSM Review: Hi Suresh, can you give a quick intro to your session at LEADIT?
Suresh GP: Today we are in an era of rapid technological changes, complex operating environments and demanding consumerization of IT. Enterprises are forced to change gears to make the paradigm shift imminently not only to be competitive but also to secure their place in business. While organizations are spending time, effort and resources to scale up to new frontiers, there is no blue print to guarantee success in their endeavors. Over and above, changing regulatory and legal compliance requirements make it a difficult proposition to sail through seamlessly.
Hence it is the need of the hour for enterprises to fall back to a robust Governance and control structure to handhold and guide them during this unpredictable journey.
Companies with effective IT Governance have profits that are 20 % higher than other companies pursuing similar strategies – Weill P& Ross
Q. Where should organizations start on their governance journey?
The fundamental problem of IT is the lack of clarity around IT Management and IT Governance, which is the first thing you need to understand before starting your journey with Governance.
IT governance is primarily concerned with two things: IT’s delivery of value to the business and mitigation of IT risks. On the other hand, Management plans, builds, runs and monitors activities in alignment with the direction set by the governance to achieve the enterprise objectives. Governance involves executive committees and boards that are independent of organizations whereas the Management involves senior management staff within the same organization.
simple words, Governance is doing the right things while Management is about doing things right.
Q. So what is Corporate Governance?
Corporate Governance is based on rules laid out by Organization for Economic Cooperation and Development [OECD]. They can be classified as follows
- a) Ensure Strategic guidance of the company
- b) Timely and accurate disclosure of Financial situation
- c) Annual audit by independent, competent and qualified auditors
During my session at LEADIT we look at Corporate Governance requirement and lessons learned using scenarios around Lehman Brothers, Common Wealth Games at London 2012 and the Uttarkhand Disaster of 2013.
Q. What impact does Governance have on the Consumerization of IT?
At the end of 2013, there were more mobile devices than people on earth. IT Service Desk is grappled with a tough task of managing end user devices beyond the standard set. Shadow IT has become order of the day and is expected to grow in next three years. Heartbleed, cyber threats and much more surprises come every day to add fuel to fire. So what could come to the rescue of the Service Desk?
- BYOD policies, processes – Refer to Karen Ferris earlier post
- Becoming aware of different Tools pros and cons and support
- Governance that could filter quality of inflow for Service Requests and Incidents
- Manage & Control saving jobs & improving agility
During my session, we will then walk through other IT frontier case studies and see how Governance helps to address risks and provide value delivery. You can also read about my earlier blog IT Governance : 5 Ingredients to kick start your value delivery.
Finally we talk about key success principles that can be leveraged to make Governance a trusted custodian to changing business and IT Landscapes.
So this is just a teaser of how Governance can become your trusted custodian to changing business and IT Landscape. If you want to hear how about how Governance plays a pivotal role for Cloud, Mobility, BYOD, Big Data and Social Media, come and listen to my presentation at LEADIT14. In addition, I also moderate a Panel discussion about Challenges and Pitfalls of Mobility and BYOD. You can find out everything you need to know about the conference here.