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itSMF Ireland Conference Review

The itSMF Ireland hosted its annual conference in Dublin last week. The theme of the conference was Continual Service Improvement something I for one was really excited about. Most of the time conferences will talk about Service Design, Transition or Operation but there’s usually little if anything on CSI. The other reason for the excitement was that for me, itSMF Ireland is my home conference so... 

itSMF Ireland Conference preview – Keep moving forward!

CSI – Keep moving forward Ahead of the itSMF Ireland conference on the 8th October in Dublin I speak with Colm O’Shea and Vawns Murphy from itSMF Ireland to discuss their theme for the conference – Continual Service Improvement (CSI). Event Listing and further info here: http://www.theitsmreview.com/2015/08/event-listing-itsmf-ireland-8th-october-dublin/ itSMF Ireland conference... 

Building a CSI culture

Melbourne Skyline (Wikipedia): the 17th National LEADit Conference to be held Wednesday 13 to Friday 15 August 2014. I’ll be delivering a presentation on Continual Service Improvement (CSI) at the LeadIT conference run by itSMF Australia in August. I wanted to talk about CSI because I think it’s one of the biggest opportunities we have to create value for our customers, and most organizations I... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business... 

Start your ITSM improvement journey now (with a little help from your friends at AXELOS)

Yesterday, AXELOS launched a brand new competition aimed at helping IT professionals kick-start and/or revive their ITSM initiatives. With the help of independent, industry experts, AXELOS will be providing entrants with a list of tasks, along with practical guidance on how to successfully complete them in order to start people out on their journey of ITSM improvement. The purpose AXELOS’s objective... 

itSMF Australia Annual Conference (LEADit)

This year’s conference will be hosted in Melbourne It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia. This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over... 

Agile CSI: continual service improvement done right

Don’t worry. I am not going to rant on about hypothetical methods or visionary statements. I will not explain why agile is important for the ITSM industry, nor will I explain why agility is crucial for business survival. After all, these are no-brainers, right? I will only use your valuable time to illustrate a practical experience on implementing continual service improvement (CSI), the agile way. In... 

The Kitchen Nightmare Approach to Continual Service Improvement

Gordon Ramsey Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Rae Ann Bruno’s presentation along with some of the key pieces of advice that she presented. Believe it or not this presentation focused on the well-known chef, Gordon Ramsey. “What on earth can Gordon Ramsey teach us about ITSM?” I hear you all cry! Well as it turns... 

Review: itSMF Continual Service Improvement SIG

Like many who work in ITSM, I am of course aware of the need for, and the importance of Continual Service Improvement throughout the Service Management Lifecycle. But what does it entail in real terms, and not just what I read on the ITIL course/in the books? I came along to the itSMF CSI SIG, held in London to find out. CSI in a nutshell The purpose of CSI is to constantly look at ways of improving... 

Product Group Tests

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