News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "culture change"

IT500 Conference: Behave Yourself, Building IT Relationships

I spoke to Simone Jo Moore and Mark Smalley ahead of their session at IT500 tomorrow.  Their workshop will focus on driving the right behaviors to ensure IT and the business work together effectively. The audience will get to participate to identify and formulate behaviours between both partners so that they can collaborate and be more productive. The session will look at: How you can change behaviour What... 

Rob England: The People in ITSM

Maori proverb: "He aha te mea nui? He tangata. He tangata. He tangata." What is the most important thing? It is people, it is people, it is people. It’s all about the people. A service exists to serve people.  It is built and delivered by people. Even in the most technical domains like IT, the service is about managing information for people to use, and managing the way they use it. When... 

Product Group Tests

Article by Topic