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The BYOD battle… and the ITSM war

38% of respondents think the IT department should be supporting any personal device, regardless of how much it is used for work purposes. Pat Bolger is chief evangelist at Hornbill Service Management. Bolger writes in this guest post for the ITSM Review to underline the big picture that exists across the BYOD landscape and how this use case model has affected and continues to impact the IT service... 

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