News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "EasyVista"

ITSM Tools, Service Delivery & Being Awesome; EasyVista Are Leading The Way In Digitisation

I’ve said it before and I’ll say it again. Being just “good enough” isn’t good enough any more. We live in an age of innovation and CSI; where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face it, how does that work in the real world? A real world where budgets are limited, resources are stretched... 

Self Service Review [2015] – The Results

This is a review of software products and vendors with their products in the ‘Self Service’ market area. Products reviewed: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X 1 Overview 1.1 Self Service and the ITSM Market ‘Self Service’ is a current buzzword for vendors and practitioners alike in the ITSM world. For... 

Review: EasyVista Service Manager

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor EasyVista Product EasyVista ServiceManager Version reviewed 2014 Date of version Release Summer 2014 Year Founded 1988 Customers 887 Pricing... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business... 

"A new way of thinking is required for ITSM" says Andy White (Video)

This interview was filmed at the Pink Elephant Conference and features Andy White, General Manager and Executive Vice President at EasyVista discussing what he sees as the current challenges in ITSM, along with the need to think about your customers’ customers. In Summary In addition, Andy also talks about: Driving innovation How to improve IT maturity A need to improve the ITSM platforms... 

Case Study: Domtar decimate ITSM tool configuration costs with codeless

CLICK TO ENLARGE One of the first articles we published on the ITSM Review back in 2011 described the market shift from consulting-heavy customized ITSM projects to the simplicity of ‘configure it yourself’ SaaS based offerings, and in particular the significant change in cost structure (‘The ITSM Pricing Ouch-o-meter). Agile ITSM Once upon a time the ability of suppliers to ‘darken the... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

The Internet of Things, Big Data and ITSM

Science fiction becoming science fact I have noticed recently during my travels with EasyVista, that Hotel staff have begun to offer two or three WIFI codes on check-in, in recognition of the fact that we are all carrying multiple devices. Like sheep and rats, devices connected to the Internet outnumber humans. The number of objects connected to the Internet actually surpassed humans back in 2008.... 

The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

Knowledge Management 2013 Group Test – The Results

This is a competitive comparison of Knowledge Management technology. Products reviewed: Cherwell EasyVista ITinvolve [BEST IN CLASS] Download Review (Free PDF, No Registration Required – 343kb, 4 Pages) Knowledge Management 2013 Best in Class Knowledge Management 2013 Best in Class: ITinvolve ITinvolve – all 3 products are a good option as they meet the basic requirements requested,... 

Product Group Tests

Article by Topic