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Governance 101: The role of effective Service Management governance in an IT services organisation and the key features of a governance framework

Delivering consistent and quality IT services for customers is not easy – and can be even more challenging – if they are not governed effectively. For example, how can an IT organisation look to improve if it doesn’t measure the amount of service-impacting incidents properly? Take the high profile service outages of several major banks in recent years for example. Their customers were... 

The 7 habits of highly effective CABs

As a former Change Manager I can honestly say that the Change Advisory Board (or CAB) is one of the most important and useful meetings a service orientated organisation can have. It sets out a view of what’s happening to key services over the next week, reviews previous Change activity and looks at CSI so what’s not to like? CAB meetings are all about the people attending them and handled badly... 

Product Group Tests

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