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Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve... 

Implement Enterprise Request Management in Five Straightforward Steps

┬áThis article has been contributed by John Sundberg, Co-founder and President of Kinetic Data. John Sundberg A new approach to service request management is gaining ground in companies around the globe. Called Enterprise Request Management, or ERM, this framework is finding favor with organizations because it allows them to take an incremental and evolutionary approach to centralizing and modifying... 

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