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Heat Software Event 2015 Review

Heat Software hosted their annual Heat event in London this week. The event is especially for users of the software, giving them access to subject matter experts, industry partners & consultants and a “preview of forthcoming attractions” for exciting new toolset functionality. The event was held at the Crystal building in central London and was completely packed out. Not even a DLR strike... 

Transforming User Experience Seminar – Why Attend? [Video]

Want to know more about Transforming User Experience? Barclay Rae explains why you should attend our seminar on 6th March at the BCS in London. Event Summary Who: The ITSM Review What: Transforming User Experience – Enterprise Service Management and Self Service When:  6th March 2015 Where: BCS Offices, Central London Cost: Free How: Click here to book Alternatively for more information click... 

Event Listing: Transforming User Experience

Following the success of our recent IT Asset Management events program we are very pleased to announce our very own series of events here at The ITSM Review, beginning with ‘Transforming User Experience – Enterprise Service Management and Self Service’ Seminar at the BCS in central London. In a nutshell: The Transforming User Experience – Enterprise Service Management and Self Service expert... 

Event Review, itSMF India Annual Conference, Bangalore

itSMF India held their 2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below. Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us. Unashamed commercial plug: Suresh GP (Our courteous... 

"IT needs to stop waiting for the sky to fall in" – Ian Aitchison (Video)

This interview was filmed at the Pink Elephant Conference and features Ian Aitchison, ITSM Product Director at LANDESK discussing the current challenges faced in IT service management, along with the need for IT to stop always focusing on the negatives. In Summary In addition, Ian also talks about: Shadow IT IT needing to better engage with the business The ITSM community How LANDESK interacts... 

Orange, green, blue, purple – what colour is ITSM?

PINK. The answer is still PINK. PINK14 seem a long time ago now, and I have to confess that I am already secretly (although I guess it’s not a secret when I publish it in an article right?) planning my trip for PINK15. There has already been a stream of blogs from people providing their thoughts on the conference: The IT Superhero – A recap of Pink 2014 – Ian Aitchison Pink14: was it worth... 

Strategy, IT value & buzzwords – is there an elephant in the room?

Meeting Sophie Danby from ITSM Review This was my first time attending the Pink Elephant conference and I must say, I was very impressed. I had heard that Pink is the “must-attend” service management conference and I’m pleased to say that Pink did not disappoint. The Pink staff, the sessions, and the people all are top notch, even the food was great. To post every highlight would simply... 

Pink14 Preview: 2-Speed ITSM – 2-Speed conferences?

“I often go from some futuristic and visionary discussions at conferences, to a ‘retro’ experience of 80s and 90s computing in some client organisations” I am heading to the US this week to visit Las Vegas for the Pink Elephant Conference and Exhibition – going via San Francisco to present at an “ITSM Meetup” event, but the main event will be the annual Pink-fest in Vegas. I... 

itSMF Estonia Conference

A few faces from last year’s event… We are excited to announce that we will be the Official Media Partner for the 8th itSMF Estonia Conference on 11th December at Swissotel Tallinn. The event brings together ITSM practitioners from the private sector – banks, telecoms, energy sector, software companies, etc. – and the public sector for mutual experience sharing. While the majority of... 

Competition: Why do you deserve a free ticket to this year’s itSMF UK conference?

As part of our Media Partnership with the itSMF UK Conference and Exhibition, 4-5 November in Birmingham, we have a free ticket (to both days of the event) to giveaway to one lucky reader. So pay close attention, because this is a great giveaway! The ticket The free ticket will include: Entry to the pre-conference networking event on Sunday 3rd November Entry to both days of the conference and exhibition... 

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