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Introducing Rebecca

Rebecca Beach, ITSM Research Analyst (bringing balloons to Analyst briefings is strictly prohibited) I am very pleased to welcome Rebecca Beach to the team! Rebecca is joining as ITSM Research Analyst. SDI IT Service Excellence Professional of the Year 2012, Rebecca is a self-confessed geek and ITSM fangirl. “Rebecca is very passionate about providing the best possible service to her customers. She... 

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