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How to assess Changes

One of the things that I wish was covered in more detail during the ITIL intermediate training is how to properly impact assess Changes. Change Managers are the guardians of the production environment so making sure that all changes are properly assessed and sanity checked is a key part of service delivery. Asses too low and high risk rangers go through unchallenged, assess too high and you block up... 

What Top Athletes and IT Managers Have in Common

For centuries, athletes have shared one common goal: to win. No matter the sport, the best athletes face strict regimens, long hours, setbacks and victories, remaining agile through it all, in order to achieve their goals. Today’s top-performing, globally competitive and increasingly technology driven businesses are no different. Nowhere is this athletic nature more apparent than in a business’... 

Product Group Tests

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