Axios, BMC, Cherwell, NetSupport, TOPdesk and Nexthink are confirmed participants for our upcoming ‘Incident and Problem Management’ review.
Our assessment Criteria at a Glance:
- Logging & Categorization
- Lifecycle Tracking
- Major Incidents and Problems
- Incident and Problem Models
- Incident and Problem Closure
Full details of the assessment criteria can be found here.
Reviewer: Ros Satar
All results will be published free of charge without registration on The ITSM Review. You may wish to subscribe to the ITSM Review newsletter (top right of this page) or follow us on Twitter to receive a notification when it is published.