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Untangling the threads of true service leadership

7 threads of activity – for all leaders of teams, projects and continuous improvement initiatives Philippa Hale and Jean Gamester We all have the choice of whether to lead or follow, whatever our title, whatever the situation. In IT Service Management, we often see providing support as following. However, evidence suggests that we considerably enhance our reputation and delivery if we take the... 

Collaboration – The Unconquered Peaks

Philippa Hale of Open Limits Ltd This article has been contributed by Philippa Hale,┬áDirector and Senior Consultant at Open Limits Ltd.   Collaboration, across diverse teams and between levels of the hierarchy remain the twin, unconquered peaks for many organisations. This is also true of collaboration internally, within IT functions. Poor collaboration is often revealed to be the fatal flaw... 

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