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ITIL Practitioner: Preview of forthcoming attractions, geekery & pink elephants!

As most of our regular readers will know I’ll jump on any opportunity to get my ITIL geek on so when I heard about the new ITIL Practitioner qualification, I was all ears. For those of you new to the ITIL qualification scheme, or if you’re simply old school like me (I was a V2 Manager / red badge) here are the basics. ITIL Qualification Scheme Explained There are five levels: Foundation Practitioner Intermediate Expert Master The... 

PINK16 Day 2 PM & Day 3 – Dead Cats, Football Legends & Batman

Multi-Speed IT Rob England, The IT Skeptic Kicking off the afternoon on Day 2 was the legend that is Rob England aka The IT Skeptic Next up @theitskeptic on multi speed IT. Loving the Batman style power pose Rob! #pink16 #vegasbaby pic.twitter.com/rumqPlHKlR — The ITSM Review (@itsmreview) February 16, 2016 Rob opened his session by explaining that for IT to truly deliver value “we must accommodate... 

ITSM Review Confirmed as Official Media Partner for PINK16

The ITSM Review are excited to be confirmed as official media partners for PINK16 – Pink Elephant’s 20th annual international IT Service Management conference and exhibition in Las Vegas from 14th – 17th February 2016. PINK16 Now in it’s 20th year, Pink Elephant’s Annual IT Service Management Conference & Exhibition being held in Las Vegas from 14th – 17th... 

"You need to practice what you preach" says Ken Gonzalez (Video)

This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken also talks about: His work with AXELOS Shadow IT Best practice frameworks, and whether ITIL is still relevant Please note that owing to this interview being filmed live at the Pink Elephant event,... 

"A new way of thinking is required for ITSM" says Andy White (Video)

This interview was filmed at the Pink Elephant Conference and features Andy White, General Manager and Executive Vice President at EasyVista discussing what he sees as the current challenges in ITSM, along with the need to think about your customers’ customers. In Summary In addition, Andy also talks about: Driving innovation How to improve IT maturity A need to improve the ITSM platforms... 

ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as service catalogue, SIAM, and the consumerization of IT. In Summary In addition, Stephen also talks about: Witnessing an increased use of ITSM tools outside IT The differentiators needed by vendors to disrupt... 

"IT needs to stop waiting for the sky to fall in" – Ian Aitchison (Video)

This interview was filmed at the Pink Elephant Conference and features Ian Aitchison, ITSM Product Director at LANDESK discussing the current challenges faced in IT service management, along with the need for IT to stop always focusing on the negatives. In Summary In addition, Ian also talks about: Shadow IT IT needing to better engage with the business The ITSM community How LANDESK interacts... 

Transforming the IT service experience

Left to right: Lori Krikorian, Dana Swanstrom, and Sally Shane accepted the Project of the Year award in Las Vegas in February. EMC Corporation’s IT organization (EMC IT) has been on a multiyear transformational journey, transitioning to a virtual and private cloud infrastructure and modifying its operating model to be one of a competitive service provider. They have also been working to unlock the... 

Things I didn’t learn in ITIL school

While at the Pink Elephant Conference back in February, I successfully completed an ITIL intermediate class/exam and the really cool part of this is, that I’ve been able to use the knowledge gained in the course to change my company’s adoption plan and help streamline our strategy. I was discussing this sequence of events and outcomes with colleagues. Our conversation kept circling back to the... 

Change Management – Surviving Implementation

The super power of a change manager is an “invisible shield”, just like Violet from The Incredibles One of the things I’m getting asked about most this year is about getting the basics right – how to actually do change management in the real world. We all know that having good processes in place protect us all, ensures we meet regulatory guidelines and are generally just common... 

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