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The Business and IT Love Requires Lubrication

This article was contributed by Peter Lijnse, Managing Partner and IT Management Consultant at Service Management Art Inc. For years we have been talking about Business-IT alignment and to be honest limited organizations have successfully accomplished that. In most organizations the relationship is “dry”, which causes friction. We are getting to the point where we need to realize that... 

Everything is improvement

Traditionally Continual Service Improvement (CSI) is too often thought of as the last bit we put in place when formalising ITSM.  In fact, we need to start with CSI, and we need to plan a whole portfolio of improvements encompassing formal projects, planned changes, and improvements done as part of business-as-usual (BAU) operations.  And the ITIL ‘process’ is the wrong unit of work for... 

Product Group Tests

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