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Rob England: "What is Service Management?"

Tenuous link: One of Rob's passions outside of ITSM is trains. The ITSM Review offices are in sunny Swindon in the UK, home of Isambard Kingdom Brunel's workshops which powered the Great Western Railway. Editor’s Note: We are very pleased to welcome Rob England (a.k.a The IT Skeptic) as regular columnist at The ITSM Review. Service Management Railways provide a useful analogy for understanding... 

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