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Event Listing: BCS CMSG Conference 2016

The BCS Configuration Management Special Interest Group are holding their annual conference in London on the 7th of June. The theme of the conference is transitioning the future and the event will have three streams: DevOps Change Configuration & Release Management SAM  Licensing & Strategy This is the 11th conference run by the BCS CMG. The main conference objectives are to share experiences... 

Release Management How To (Part 3)

Following on from our previous posts; here is our final article in the series of how to do Release Management in real life. Distribution & Installation Unfortunately actually deploying a Release is not as easy as this: Releases should be deployed to the live environment in accordance with the existing Release Management policy. For software releases it’s a good idea to use automation where possible... 

Release Management – How To (Part 2)   

Following on from Part 1 of our article on how to do Release Management – here are some tips on Release acceptance, rollout planning and communication & training. Acceptance Any development code that results in a change to the live environment should be under the control of Change Management and be managed by the Release Management process. If you are finding that a high number of Release... 

Two Speed Transition – Agile vs. Traditional

The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations. After each round,... 

Release Management – How To (Part 1)

One of the questions I used to get asked all the time as a consultant was how to get started with Release Management. Most organisations start with Change Management and then as they mature; look to add additional governance and control with Release Management. Here are some areas to focus on when looking at ways to formalise  your Release Management process: Policy Release Planning Design &... 

Change vs Release Management

One of the things that I got asked about most as a consultant was about what the difference was between Change and Release Management. It should be simple right? We’ve had 3.5 versions of ITIL, the itSMF, even special interest groups dedicated to Service Transition yet there is near universal confusion at the sharp end about WHAT the difference is between Change and Release Management so let’s... 

Webinar Module 2: Release Management – 25th February 2016

This is the 2nd module in the series of the Enterprise Service Management training course covering an introduction to Release Management. This webinar will be presented live by Vawns Murphy at 2pm GMT on 25th February 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback. Learning Objectives 1. Types of Release, governance, quality gates... 

Change, Configuration and Release Review – The results (2014)

This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge is power”.  We feel that... 

Review: TOPdesk for Change, Configuration and Release

TOPdesk This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, ITinvolve Executive Summary Elevator Pitch TOPdesk 5 is a visually pleasing and easy to navigate tool.TOPdesk’s modular structure accommodates a wide range of requirements from different-sized organisations.... 

Review: ITinvolve for Change, Configuration and Release [BEST IN CLASS]

ITinvolve This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, TOPdesk Executive Summary Elevator Pitch ITinvolve Service Manager is a progressive and ambitious product.Uniquely combining knowledge capture, analysis, and social collaboration, Service Manager proactively... 

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