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Luddytime, CreatorCon & Yoda: Knowledge 16 – Day 3

CreatorCon Keynote: Enable The Service Revolution Normally by the third day of a conference, people are wandering round looking tired, lost and a bit hungover. Not so at Knowledge 16 when we rocked up to a packed auditorium for the day 3 keynote. Anticipating Fred Luddy's keynote presentation at #know16 – @TeamUltraLtd #k16advenTUre pic.twitter.com/TApTAzXgqm — Brian Broadhurst (@brianbroadhurst)... 

Marathon Rock Stars, Sparkly New Qualifications & Business Value – The Open Group Managing The Business Of IT4IT Event

It’s Westminster baby! The Open Group hosted an event in central London last week. The theme? Boundaryless Information Flow – Enabling Digital Business. The event ran for most of the week covering everything from the internet of things to TOGAF and enterprise architecture. We were there to cover the first day which was all things IT4IT. Full house at #ogLON for today's discussion on #it4it... 

itSMF Ireland Conference Review

The itSMF Ireland hosted its annual conference in Dublin last week. The theme of the conference was Continual Service Improvement something I for one was really excited about. Most of the time conferences will talk about Service Design, Transition or Operation but there’s usually little if anything on CSI. The other reason for the excitement was that for me, itSMF Ireland is my home conference so... 

Review: Atlassian JIRA Service Desk and Confluence

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (BEST IN CLASS) SMT-X Commercial Summary Vendor Atlassian Product JIRA Service Desk and Confluence Version reviewed 2.2-OD-08 Date of version Release December 2014 Year Founded 2002 Customers 9000... 

Review: SMTX Service Catalogue SSP

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) Commercial Summary Vendor SMT-X Product SSP Version reviewed 7.1 Date of version Release October 2014 Year Founded 2009 Customers 45 Pricing Structure #End... 

Self Service Review [2015] – The Results

This is a review of software products and vendors with their products in the ‘Self Service’ market area. Products reviewed: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X 1 Overview 1.1 Self Service and the ITSM Market ‘Self Service’ is a current buzzword for vendors and practitioners alike in the ITSM world. For... 

Review: Cherwell Software Service Management

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Cherwell SoftwareTM Product Cherwell Service Management® Version reviewed 5.1 Date of version Release December 2014 Year Founded 2007 Customers 700+ Pricing... 

Review: EasyVista Service Manager

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor EasyVista Product EasyVista ServiceManager Version reviewed 2014 Date of version Release Summer 2014 Year Founded 1988 Customers 887 Pricing... 

Review: Alemba vFire Core

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) SMT-X Commercial Summary Vendor Alemba Limited Product vFire Core Version reviewed 9.2.0 Date of version Release 2014 Year Founded 2007 Customers 350 Pricing... 

Review: Freshservice

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista LANDESK (best in class) SMT-X Commercial Summary Vendor Freshdesk Inc. Product Freshservice Version reviewed N/A Date of version Release January 2015 Year Founded 2010 Customers 3000 Pricing...