Event Listing: Transforming User Experience

ITAM_ITSM_LOGOS_FINALFollowing the success of our recent IT Asset Management events program we are very pleased to announce our very own series of events here at The ITSM Review, beginning with ‘Transforming User Experience – Enterprise Service Management and Self Service’ Seminar at the BCS in central London.

In a nutshell: The Transforming User Experience – Enterprise Service Management and Self Service expert led seminar will highlight how the use of self service and automation can help IT departments to focus on key business priorities.

Helping Customer Help Themselves

Do you want to ensure your team or department is viewed as a valued provider and business enabler? This event focuses on how tools and techniques used in IT can be utilised across organisations and enterprises to build real collaboration, improve efficiency and quality of work.

This free* seminar, led by ITSM authority Barclay Rae, will provide practitioners with access to key knowledge and practical guidance on ITSM, networking/interaction and the opportunity to discuss issues with industry peers, together with access to recent ITSM Review Group Test content on Enterprise Service Management/Outside IT and Self Service.

This is an extraordinary opportunity to explore the current challenges of 2-speed ITSM together with practical examples of how to re-invent the IT department using self-service, automation, Enterprise Service Management and positive transformation from with one of ITSM’s leading professionals.

*Free to attend, however cancellations charges apply.

Event Summary

  • Who: The ITSM Review
  • What: Transforming User Experience – Enterprise Service Management and Self Service
  • When:  6th March 2015
  • Where: BCS Offices, The Strand / Covent Garden, Central London
  • Cost: Free
  • How: Click here to book

 

Speaker Profile

SITS ITSM Contributor of the Year 2014 - Barclay Rae
SITS ITSM Contributor of the Year 2014 – Barclay Rae

SITS ITSM Contributor of the Year 2014, Barclay Rae is an experienced consultant, mentor and business manager. With over 25 years working in the industry & upwards of 500 ITSM projects under his belt, you can be sure that his latest seminar will be packed full of practical & proven tips & tricks.

His work as a consultant, mentor and ITSM analyst have put him in high demand at industry conferences globally with appearances at SITS, itSMF, Pink Elephant, Fusion, BCS etc & we are thrilled to have him leading this seminar.

Transforming User Experience – Enterprise Service Management & Self Service will draw from Barclay’s wealth of experience & recent market research, along with practical examples, to help delegates use strategic direction and recognise end-user opportunities to improve their ITSM.

Agenda

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Speakers & Sessions

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Sponsors

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Coming Soon: Self Service Group Test

Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7.
Intel employee Anna Blankenheim selects a computer accessory from an ‘IT on the Go’ machine. Vending machines that provide computer accessories 24/7.

Our next group test will look at any technology that enables ‘Self Service’.

Technology to automate routine processes and help users help themselves.

Our Group Tests review and compare the features and strengths of technology for a particular use case.

Previous Group Tests:

The aim of the review is to support prospective buyers with their selection process by providing features to consider when selecting a Self Service solution, and highlighting key competitive differentiators between products.

Topic areas:

  • Configurability: look and feel, ability to follow corporate design, use of icons as well as text.
  • Design (areas that can not be configured): simple, uncluttered
  • Sign in: SSO, OAuth, OpenID, OpenID Connect etc.
  • Ability to log requests/incidents
  • Knowledge: search, display, auto suggest, rate
  • Interaction: live feed, chat
  • Ability to run customer satisfaction surveys
  • Ability to run diagnostics
  • Reporting: number of end user visits, areas visited, most popular articles
  • Automation: password resets, software deployment, request approval
  • Integrations: SAM, chat, remote support, Service Catalog etc
  • Ability to use outside of IT

If you are an end user of Self Service technology – please consider writing a review to help your peers make smarter buying decisions.

WRITE A REVIEW

Suppliers who wish to participate should contact us.

Image Credit

Intel: IT on the go