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2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

The Business and IT Love Requires Lubrication

This article was contributed by Peter Lijnse, Managing Partner and IT Management Consultant at Service Management Art Inc. For years we have been talking about Business-IT alignment and to be honest limited organizations have successfully accomplished that. In most organizations the relationship is “dry”, which causes friction. We are getting to the point where we need to realize that... 

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