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Event Listing: IT in the Park 2016

  Event Listing: IT in the Park 2016 It’s Edinburgh baby! IT500 and Scot-Tech will be hosting Scotland’s biggest ITSM and IT Operations Management conference at Dynamic Earth in Edinburgh this October. This conference will follow previous IT500 & Scot-Tech events such as IT in the park 2015 and the IT500 Learning Conference; both of which gained great acclaim from speakers, sponsors and... 

SIAM Group Test – The Results

This group test is a review of software products and vendors in the service integration and management (SIAM) market area. Our remit was to explore how toolsets can support and optimise SIAM. SIAM Overview SIAM is a framework for managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation. The starting point for SIAM is the... 

Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General Manager for EMEA to talk through some of the findings.     Andy’s take on SIAM: “SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access.... 

Supercharging Your Service Delivery Using SIAM

The lovely people at Cherwell invited me to join one of their webinars to talk about SIAM so here is the link to the recording! My session was all about how ITIL and SIAM can be used to take your service provision from good to “let’s rock this!” The world and its mum knows that ITIL is the globally recognised framework for ITSM best practice but in a world where outsourcing, co sourcing and multi... 
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IT500 Conference: Effective CSI in a SIAM Eco System

I caught up with Stuart Rance and Andrew Vermes this week to talk about their IT500 workshop in June;  Effective CSI in a SIAM Eco System The session will provide a practical guide to managing CSI well in SIAM environments and will look at what you should have in place to work effectively among multiple partners. The workshop will cover everything from shared methods, goals, measurements to reporting... 
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Event Listing: IT500 Event; The IT Learning Conference – Everything IT Service Management & Operations

The ITSM Review are excited to be confirmed as official media partners for the latest IT500 event; The IT Learning Conference – Everything IT Service Management & Operations being held on 1st June 2016 in Edinburgh Following on from the IT in the park event in November, IT500 surveyed their delegates to ask what else they would like to see in Scotland. The event will bring together 20 IT... 

Coming Soon: SIAM Group Test

Our next Group Test will explore how toolsets can aid you on your SIAM journey: SIAM: Service Integration & Management (SIAM) is the term given to a multi-vendor service model, where the traditional service towers (storage, network, infrastructure, desktop, service desk, etc) are sourced to a supplier eco-system. This is supported by an internal or external SIAM function which delivers IT Service... 

Transition, collaboration & cute penguin videos – it’s the itSMF UK 2015 Conference! Part 2

Day 2 Following our coverage of Day 1 of the itSMF UK conference, we’re back as promised with Day 2! Selling Problem Management – the views of the ITSMF UK Special Interest Group Barry Corless, Global Knowledge First up on day 2 was Barry’s session on the itSMF UK Problem Management SIG whitepaper on selling Problem Management. Great to introduce the infamous @Barry_Corless66 at #itsm15... 

ITSM, SIAM & winning elephants – it's the itSMF UK 2015 Conference! Part 1

It’s London baby! The itSMF UK held their annual conference in London this week. The theme of the conference was “new problems, new solutions” and was held at a sparkly new location, the Sofitel at Heathrow. Not often you get to present in a room with chairs by Hugo Boss #IT4IT #ITSM15 track 4 Arora theatre 15:00 today pic.twitter.com/7ioJY0WAdd — Tony Price (@TonyPriceAtWork) November... 

SIAM for beginners

Ahead of our joint workshop with the BCS on the 17th of November we speak with 2 experts to discuss all things SIAM, people & culture. Podcast Guests: Dave Kelsey, BCS  Steve Morgan, Syniad Solutions Ltd Podcast Topics: SIAM Skills Workshop What is SIAM? The interest in SIAM When is SIAM right for me? Culture change What skills do I need for SIAM? What’s available in the market? Are... 

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