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Orange, green, blue, purple – what colour is ITSM?

PINK. The answer is still PINK. PINK14 seem a long time ago now, and I have to confess that I am already secretly (although I guess it’s not a secret when I publish it in an article right?) planning my trip for PINK15. There has already been a stream of blogs from people providing their thoughts on the conference: The IT Superhero – A recap of Pink 2014 – Ian Aitchison Pink14: was it worth... 

Pink14 Preview: What’s the big idea?

“Sometimes you’re so busy putting out fires that you don’t have time to improve fire-fighting or fire-safety” Do you ever get a Big Idea?  You’ll be talking or reading about ITSM and the proverbial light bulb comes on.  You see a connection or an underpinning concept that you hadn’t seen before.  Sometimes it appears to be an original insight, one you haven’t heard... 

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